media exchange 2 304 West Pike Street, Goshen, IN 46526

"bought a controller from them for $50, controller had stick drift. would not let us return it."

"TLDR: They have a no refund policy, even if you bought the thing 10 minutes ago. I was driving around looking for Skylanders and called this store to see if they had more than the Elkhart location. I was told they did so I went over. I started looking through their Skylanders, which they had a lot of, and started setting out the ones I was interested in. The guy at the counter started pricing them for me. My first complaint is that If you are looking to buy Skylanders DO NOT GO HERE. These prices were exorbitant, I understand they are a business who needs to make a profit but charging $30 for a Skylander that would sell for $2.99 just about anywhere else is absurd. Disc-Replay is a great spot, their Skylanders are $1.99 across the board and are buy 3 get 3. Anyways, I parse through the ones he has rung up because I wasn't about to spend $300 dollars on Skylanders I knew I could find cheaper. So I pick out the few that I do actually want to buy despite the price because from what I understand they are hard to find and I end up still paying too much money for what I get. On my way home I don't get more than 5 mins away before I feel like I'm going to throw up because of how much money I spent. So I swallow my pride turn around and ask for a refund, I would even take a partial refund if that would be better for them. But no, even though I was there 10 mins ago the product cannot be returned and I am left to drive home for an hour thinking about how dumb I am for making the purchase and how stupid it is that I couldn't get any money back. Please change your policy's or get a bigger sign that says no refund."

"Great place to go if looking for older games, they will look for hard to find items as well."

"I definitely don’t recommend the Goshen location! He totally tried to rip me off. The Elkhart location gave me 100 dollars more for my old iPhone than the Goshen location!"

"I wish I could leave 0 zeros…DO NOT GO HERE!!! this place is an absolute scam! My boyfriend’s Xbox series X has been there for almost 8 months now waiting for a part they said had a shortage, which is fine. They said they would hold it there while it waits for the part. Well, went to go pick it up today because we were done waiting…and it’s not there, evidently they sold it! Of course now they have the part the Xbox needed but the Xbox is nowhere to be found. According to them, they have every right to sell your things. They were extremely rude, insensitive, and didn’t care one bit that they sold our $500 Xbox! Keep all of this in mind next time you might decide to go here for a repair, DON’T!"