Glenn's Fireplace & Spa 11211 Wayne Road, Livonia, MI 48150

"I've never been to this store, but their technician (Anthony) has been out to my property multiple times & he is my hot tub savior!! Anthony is respectful, friendly, very knowledgeable, & works extremely fast. In the dead of winter, he replaced the manifold in my hot tub & found a brand new control panel that I needed. Anthony is amazing! Service call is reasonable, you pay for parts & labor by the hour at a fair price. I will definitely be reaching out to Anthony for all my hot tub service requests. Trustworthy, fair pricing, great communication. 10/10 would recommend!!!"

"I just want to say that I am very happy with the professionalism, punctuality and the excellent job that Curran and Shawn did. They found where my hot tub was leaking and fixed the problem. I would definitely use this company in the future for winterizing my hot tub. Thank again!! Great work!!!"

"Great experience with Glenn’s. Anthony was great, very personable, quick to determine the issue with my hot tub, and quick to fix the problem. I found the cost to be very reasonable as well!"

"Very happy with our experience with Glenn's. We purchased a hot tub here and everything was effortless, from purchase to delivery and setup. I especially liked that everything we would need was just included. We used their electrician, who coordinated with our delivery time so that our hot tub could be set up, connected and filled all at once. No complaints at all!"

"My wife and I had chosen a couple of local hot tub merchants to visit in order to begin the preliminary research on buying a hot tub. Our first stop was a competitor in Livonia but we left there not pleased with their level of helpfulness or customer service. In fact, it left such a bad taste in our mouths that we almost didn't stop at Glenn's. However, we were going to drive right past Glenn's on the way home so we figured we might as well stop in. Looking back, I'm glad that we decided to stop into Glenn's. We were greeted immediately upon entering the store by Scotty. I explained to Scotty that we were simply in the preliminary phase of our research and that we weren't looking to purchase a unit at that time. Nonetheless, Scotty understood and was more than willing to answer all of our questions and help us any way he could. At no time did Scotty try to put on a 'hard sell' nor did he try to hasten us out the door simply because we were browsing. Rather, he patiently spent approximately 20 minutes with us as we walked through the store looking at tubs and asking questions. As a result, as my wife and I huddled up to discuss what we had learned, we knew that we didn't need to research or look any further. It was the level of service & expertise that we had received from Scotty, which was lacking at their competitor, that was the deciding factor in us purchasing a tub from Glenn's. However, the customer-centric approach didn't stop at the point where we decided to purchase a tub. To our surprise, Scotty generously offered to throw in the hot tub cover, the hot tub cover lifter, the stairs, and the Spa Frog @ease Floating Sanitation System at no additional cost to us! As we completed the sale, Scotty told us that the unit wouldn't simply be delivered by a local delivery company. Instead, the unit would be delivered by the owner himself, Glenn. On our scheduled delivery day it was in fact the owner, Glenn, that delivered the unit and placed it where we had chosen. Glenn took the time to help my wife get familiar with the tub, the proper way to fill it, and the filtration system. Also, Glenn made another visit to our house a couple of days after delivery to install a free mesh skimmer bag. Once the electrician was able to make a service call and hard-wire the unit we were on our way to enjoying our new tub. However, we had trouble getting the jets to work in one of the locations in the tub. My wife called Glenn and, as he had promised, he quickly came out to remedy the issue. We are now enjoying our new tub and am satisfied with the level of service that we received from Glenn's. My wife and I certainly recommend Glenn's to anyone that is in the market for a hot tub or hut tub supplies."