The Cleaning Authority - Plymouth 40800 Five Mile Road, Plymouth, MI 48170

"I have a very busy work schedule and work at home. This company has zero flexibility in scheduling and it takes them a week or more just to get you on the schedule. They did work to try to accommodate me, but I had work issues and there was no calling and rescheduling for another day even when I gave them a good advance notice. Every time I tried to reschedule they had to look at their schedule and call me back which took a week or more. People need flexibility. In the end they told me they couldn’t clean for me because I had to adhere to their schedule. You are given a set time of day on a weekday that they choose. Not sure if their cleaning is good or not. The whole process of getting set up with them was just a hassle. Went elsewhere and booked something online in 5 minutes with a company I’d used before who could come on a Saturday and who was flexible."

"I recently had to fire the company. There cleaning was just O.K. to begin with and then it deteriorated. I called the company on two occasions to complain about the things they were skipping. The girls would show up near the end of the two-hour window and would rush through the job. I would have to finish cleaning after they left. I felt the company didn't care, and I had no choice but to let them go."

"This company decides to call me 2 hours before an initial consultation to "decline my request". The claim is that several years ago they serviced us and it "didn't go well". I recall having an issue with them many years ago on a different property but in the business world we deal with conflict and try to work WITH the customer...in this case they decided to not work on a solution and simply cancel last minute. I made difficult scheduling changes to my day to accommodate this appt only to be "declined" 2 hours before the appt. I've not dealt with a company that handles themselves this way and I've worked with many service providers who worked through challenges WITH the customer if and when they occur."

"I have been using this company for only 4 months and in that time I've had maybe two good cleans. Every other time the cleaning has just been ok. I would notice small things that did not get done or I would have to redo after that left. Not to mention it would only take them 30 to 45 minutes. Even for two people it seemed like they would just rush to get it over with without doing a quality job. The last clean they did for me however resulted in me canceling the service. It was as though they took every short cut they could. The one worker was very sick sounding too, constantly coughing and sneezing. When I called to let the office know they only offered to have someone else come out to clean again. When I told them I wanted to cancel I was told that I still owe for the terrible job they did. I would not recommend this company at the Plymouth location."

"We had great service from this company. Employees are through, trustworthy and reliable. The owner is a super nice person, very responsive, and will go out of his way to accommodate any special requests. We just moved and I am going to hire them for our new house as soon as possible! It was worth every penny to have them clean our previous house after we moved out. They did a great job!"