Auto-Owners Insurance Grand Rapids Claims 2401 East Paris Avenue Southeast, Grand Rapids, MI 49546

"Auto Owners is the best. Dethloff insurance responded so quickly. They answered all my questions and the subcontractors that worked on my home were amazing. My home is all put back together and looks amazing."

"I had an incident at my home while I was on vacation and contacted Auto-Owners Insurance. Joe Lewakowski (Field Claim Representative) contacted the next business day and set up an appointment when I got home to assess the damage and get the claim and process going immediately. He has been wonderful to work with, easy to contact and I couldn’t be happier with the service he provided. Thanks again!"

"Recently, our new to us 2022 convertible was rear ended while I was stopped at a 4 way stop. It was a hard hit but I and the other driver were okay. That was not the case for our car. I called our Auto Owners Agency, NavSav on Richmond in Walker. I took our car to the body shop of our choice. Through the whole process Lisa from Auto Owners claims, helped us every step of the way. Our car ended up being totaled and we received a good settlement that allowed us to replace our car with like and kind, mileage and condition. No hassles or debates. We can not imagine a smoother more trouble free process! Thank you Auto Owners, NavSav and especially Lisa for great, professional service."

"We had a hail storm hit our property in Nov. Called the local agent to make the initial claim. The assigned claim agent was Mark from GR area. He was super prompt and easy to deal with. The roofing inspector we used requested to be in attendance with the agent at time of inspection. Mark was accommodating to that request and had the inspection and approval within a week. Being late in the season, I had concerns about a claim that would be made in the fall and repaired in the spring. All my questions were answered and concerns addressed. The only way to have made this process any easier would be to not have had the hail event occur in the first place, thank you Mark & Auto-Owners for a job well done."

"My wife and I had a flood the in the late afternoon the day after Thanksgiving, 2021. We sustained significant damage due to our washing machine flooding our main floor laundry room and lower level immediately below. The timing of this flood could've been catastrophic if it hadn't been for a local restoration company and Auto-Owners Insurance. Auto-Owners made filing the claim worry-free and they were incredibly helpful during the entire process of water mitigation, restoration of the damaged areas, and replacement of personal property losses. The representatives I spoke with in Claims were understanding, helpful, patient, and kind. In the midst of devastating loss, we received genuine kindness and concern. They wanted to know if WE were OK, too. We had been with Auto-Owners for only about a year, and with a claim this size I feared we'd be cancelled. Much to my relief, no one from Auto-Owners ever even suggested such a thing. Two years later, the restoration has been done to our satisfaction--no cutting corners, no cheap and careless fixes. We had never been through such a thing before, and everything was made SO much easier by Auto-Owners Insurance Company. Several of our friends and relatives listened and watched in amazement as this OUTSTANDING firm stood behind their policy. As a result, some have switched companies. If you are looking for an insurance company or are comparing rates, do yourself a favor and check out Auto-Owners. They have earned our business by doing everything they said they would do--and more!"