AAA Brighton

"The ladies working were very helpful with my International Drivers Permit needed for a rental in italy. Both ladies were courteous and helpful, even providing suggestions on places to see on our trip."

"AAA is great!! In my opinion agent Julia Roberts not so great. If you like being told I don't have the answer to your question and I'll have to call you back, then have to call back yourself go with Julia as your agent. If you like leaving voicemails with no return call go with Julia as your agent. If you like zero replies to your communications after you request to speak with her supervisor, definitely go with Julia. The sad thing is I was referred to her by a trusted family member who was an employee of AAA, that didn't even matter to her. Just go to a different location!!"

"Switched some insurance stuff around and added my fiancée to my plan. Julia seemed like a good agent at first, and I understood miscellaneous mix-ups on paperwork and long lapses of communication - auto reform recently took effect and I’m sure agents were swamped. We finally got everything properly sorted out, just 1 week before the bill was due. I called, gave my savings info. over the phone and made clear that’s how I wanted to pay. Never came out of savings. Gave it a few days to process and then inquired. Julia had charged my MOTHER’S credit card on file! This was obviously extremely frustrating and I wasn’t even provided with an apology. She sent it to her accounting department Monday night and never even gave me any updates the next day. I switched agents and figured it out on my own. We’re all humans and make errors, but at least have some decent customer service and apologize."

"Horrible customer service. My mother was a loyal customer of theirs for 5 years with multiple policies, they rewarded her by not informing her that while waiting for her new car she was risking causing her insurance to lapse which would penalize her for 12 mos. When she requested to speak with a manager his solution was to attempt to sell her a credit card to help her reduce her financial impact of THEIR decision to not reinstate her. She had no car for 35 days (sold her previous one, was waiting for her new car to be delivered) - she is now labeled as a lapse in coverage. Hugely disappointing customer service from an industry where us "non experts" rely on our agents and their reps to help us understand the requirements. I would not recommend this branch to anyone."

"I have worked with Julia Roberts as my AAA agent for 3 years now and she has been great and the best experience I have ever had with an insurance company even over my former company progressive. She has helped me from everything of buying new cars and adding multiple cars to even getting my deductible covered when I was rear ended in my brand new car. I would recommend everyone to work with her even if you are from outside Livingston county she is worth dealing with and always answers emails or calls immediately."