The Dump Furniture Outlet

"The Dump is great. I had been to 6 different furniture stores searching for a dresser that would fit under the dormer in my bedroom. Found the right piece of furniture at a good price at The Dump. And my sales person made sure to help keep the delivery price reasonable too. Lots of nice furniture there. Wished I had put The Dump at the top of my search..could have saved a lot of time."

"Mixed Experience with Southern Motion Power Recliner Purchase. Recently, my family and I visited The Dump in Deerfield, Illinois, with the intention of purchasing a Southern Motion brand power recliner for our baby’s room. Our initial visit was promising, and we were informed by the manager that the recliner could be broken down for easy transport. This was a key factor in our decision, as we had to ensure the recliner would fit into our vehicle. After measuring the baby’s room and confirming the recliner would fit, we returned to the store, only to be informed by a different sales representative that the recliner does not, in fact, break down for transport. This discrepancy in information was quite frustrating, as we had specifically chosen this recliner based on the initial information provided. Additionally, we were then offered delivery for an additional charge of over $120, an unexpected expense that could have been avoided with accurate information from the start. Despite this, we decided to proceed with the purchase and returned days later with a suitable vehicle. However, the experience was soured further by an awkward interaction with another salesperson, who made it seem like assisting us was a burden due to the absence of a warehouse person. While we eventually acquired the recliner, this experience has left us hesitant about returning to The Dump for future purchases. The inconsistency in information, unexpected additional costs, and less-than-ideal customer service were significant drawbacks. We hope this feedback is taken into consideration to improve future customer experiences."

"I am so impress with the quality of the furniture at the Dump. My salesman Doug did a wonderful job of answering my questions and accommodating my needs. Wether you are spending a 1,000.00 or 5,000,00 the customer service is there for all! Consider me a lifetime customer."

"Extremely disappointed, stressed and annoyed with my purchase and customer service from 3rd party. The store wasn't too bad and I thought I found a great place for some new furniture...Never again! Purchased a sectional and a portion of it was scratched and damaged upon delivery. Furniture setup was poor and they dashed out before plugging it in and inspecting. I notified Hayes Furniture who is customer service post delivery and after sending pics and text back and forth they issued an order for me to receive replacement on that portion of sectional. Fast fwd to today's delivery..STILL received a damaged portion AGAIN and following the same process to try and resolve this damaged portion. I really wish I could get a full refund and go somewhere else. This sectional costs nearly 4k and the damaged portion looks as if it's at least 20 years old. Understand white glove means your new items will be put together at a warehouse and somewhat packaged and placed on a truck for delivery. My sectional had some parts packaged and others were not. I watched as it was unloaded off the truck. After the rough handling its no wonder why it was damaged. It also was not put together properly. This will now be the 3rd delivery I have zero confidence that the replacement PC to my sectional will be damage free but holding on to an ounce of hope. I considered purchasing a new bedroom set from the Dump but after this experience it's one and done. I don't have the time nor energy to fight for what should be their standards. I haven't even gotten the chance to enjoy my new purchase. Each time I see the damage I'm more disappointed."

"Awesome assistance from Ira and financial administration team. Received great advice on purchased items and financing. Very pleasant, professional, and patient service. Very nice furniture at a very reasonable price. Worth visiting and finding some unique items. Thank you for allowing us to do business. Another satisfied customer for life!!!"