Costco Wholesale,

5801 W 16th St, St Louis Park, MN 55416, United States

"After nearly 20 years I had to cancel my membership because of poor customer service and a bad experience with a poorly trained manager. The manager would not let me return something because of his own personal feelings. The manager was clearly angry prior to my arrival. He would not let me return my item even though it was within the return policy framework. The manager wouldn't even look me in the eyes. The only thing the manager was quick and happy about was refunding my membership fee. And costco prices are not really that cheap anymore. And the membership fee is out of hand. Costco prices are now artificially Inflated because of how popular they got on tiktok and they started price gouging when they finally accepted government assistance a few years back for payments."

"Edit: this costco has the most chronically unhappy staff i’ve ever encountered. i’m afraid to even ask for help half the time because of the reaction i get when i do anything as simple as not have my barcodes facing out when i approach an open checkout lane. by far some of the rudest checkout employees of all the costco’s i’ve been to! They got upset with me for taking their boxes when i went to shop, then when i checked out at the same lane they packed my boxes with frozen items on top of rotisserie chicken. Had to go back and replace all of them because everything either thawed or cooled down. Just frustrated"

"I really appreciate Costco's wide selection of products. There is something for everyone. Staff is amazing and they are very busy making an enjoyable shopping experience for everyone. Their prices are reasonable and the quality and quantity are exceptional as well."

"I am compelled to write this review following a recent visit to Costco, where I was left immensely impressed by the extraordinary customer service on display. My recent experience at this particular Costco, however, surpassed all expectations. We arrived a little late, and by the time we reached the checkout, it was already 9 PM - a full half an hour after the store's usual closing time. Despite this, we were not rushed or hurried, but rather met with an unruffled and patient attitude from the staff. Following our checkout, we decided to get some food, and what was truly astonishing was the grace with which the staff handled this. They graciously permitted us to dine in, allowing us to enjoy our meal at a relaxed pace, despite the fact that it was significantly past their scheduled closing time. There was a complete absence of impatience or frustration from the staff members. Instead, we were treated with understanding, kindness, and a warm smile, which significantly added to our enjoyment of the evening. This extraordinary experience is a testament to Costco's dedication to customer satisfaction. It wasn't just about staying open late or letting us eat in peace; it was the genuine kindness and patience exhibited by the staff that left a deep impression. On top of this excellent service, the store also boasts some fantastic deals. The wide range of products and their unbeatable prices is another factor that contributes to the unique shopping experience at Costco. It's not just the savings on offer, but the quality of the products available that make shopping here such a pleasure. A heartfelt thank you to the staff at this Costco! You embody the spirit of exceptional customer service."

"My visit here was quite amusing. I stopped in to use the ATM, but it didn't have the function I needed. It seems to always be a traffic jam inside and out of the building. No matter what location, that's the culture of Costco. I don't deem it a negative thing, nature of the beast type of thing. I also went to purchase a basketball and football. They didn't have it, something to keep in mind when considering Costco. They can have basketball hoops and hockey nets but may not have small items like baseball, depends on the demand. I enjoy Costco because they thoughtfully plan their locations to accommodate a mass group of people. Large parking lots, huge doors, and plenty of product. Another thing I'd like to point out is that the signage is gigantic! You can see the department you're looking for across the store. Staff were friendly. Helped me on multiple occasions. I like this location and will be back to see if I have a difference experience."