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Fox Pools
6411 Alpine Avenue Northwest, Comstock Park, Michigan, United States
About the Fox Pools
Fox Pools is a trusted general contractor and store located at 6411 Alpine Avenue Northwest in Comstock Park, Michigan. With years of experience in the industry, Fox Pools offers a wide range of services including pool installation, maintenance, and repair. Whether you're looking to create a backyard oasis or simply need to update your current pool, Fox Pools has the expertise and resources to bring your vision to life. Visit their convenient location today to explore their selection of high-quality pool products and accessories.
Photos of Fox Pools
6411 Alpine Ave NW, Comstock Park, MI 49321, United States
Reviews of Fox Pools
"Thrilled with our entire experience with installing an inground pool with Fox. Laura was extremely patient with all of our changes, and very responsive when we had questions. Mike & his whole crew were excellent during install. We had water in our pool the 2nd day they came out. Crazy fast. Work crew was efficient, on time for construction and all timelines were met (with the exception of a week delay for the concrete contractor, due to weather). We even had our pool installed a week earlier than anticipated. Pricing was reasonable and we didn't feel like we got gouged even with the cost of everything in the world going up. We had an issue within the first few weeks with our heater and they came out and fixed it within 2 hours of us calling. Very happy!"
"If you want any maintenance after they install then forget it. They take forever to come out for maintenance because they make more money selling new pools. We have a leak and told us 6 weeks to come out. Ridiculous And the lady that answers the phone there is super rude. Talks down to you"
"Buyer beware. We contacted Fox pools for a liner replacement for a quote. The quote was around $2,500. When we went to pick up the liner it was discovered that other parts were needed. In short, we paid nearly $6,000 for a project that we were told would be $2,500. To top that off other parts were needed after the second set of parts were picked up! I DO NOT recommend Fox pools. If we had known that the initial "quote" was that far off we never would have fixed our pool."
"Had a pool installed by Fox, immediately upon installation we noticed the pump had a rattle noise to it and mentioned it to the installer and he just blew us off and said it had a three year warranty. Our neighbor has the exact same pump so we compared the noise and the difference was noticeable. After listening to my neighbors I called Fox to have them come check it out, the service guy found a rock in the turbine/fan but when he removed it the noise was still there. He said that we have a 3 year warranty since we bought all the equipment from Fox so if we felt the noise was still noticeable the following summer that we could have them replace the motor. Well the following summer (2022) the noise was still there so we asked for a service person to come and check it out and replace the motor. Their response was that only underground pool pumps were covered by the three year warranty and now want to charge us to have someone look at it and we would have to pay for a new pump! Bottom line is be prepared to be on your own after the thing is installed because they surely won’t stand behind their product. What is really aggravating is I brought it to their attention twice and they kept trying to drag it out until the motor was over a year old then switch what they claim is the warranty period. I will definitely be spreading the word in the Grand Rapids area on their shady practices."
"We had Fox Pools install our pool about 6 years ago. They and their contractors were great. Over the years we have tried other places that were closer to us for supplies, water testing etc. There was always something with the other ones. We have only been going to Fox Pools for a couple years now, and still never disappointed. They have always had whatever I needed, and always knowledgeable, friendly staff. Keep up the good work Fox!"
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