Bank of America (with Drive-thru ATM)

"Very rude reception after scheduling appointment. Manager was “not in the building” or at least was told that. Banker had to call corporate to get anything done. Extremely unprofessional and unprepared. I recommend taking your business to another branch."

"Had to physically drive miles to the location, to ask a question, after multiple phone calls went unanswered. Once there, I received assistance, in fact, the employee who answered it for me, was not behind the teller desks, and appeared to be standing around ‘free.’ This left me a bit confused as to why no one answered the phone calls to the facility. Unfortunately, I could not obtain their services there, however, that is why I called, so that I wouldn’t have to drive, to be told no"

"I really don't understand how this bank gets such bad reviews. Rita (an associate at the bank) helped us and was extremely professional and friendly. We got interrupted twice by customers that were walking in expecting to get served right away with no appointment. But from our point of view, we made an appointment, got helped, and I would definitely recommend this branch to others!"

"Worst experience with this Branch. Went in to do a wire transfer for my house down payment, they told me servers were down and promised me that they will call back within couple of hours to let me know the status. No one called back, we tried calling a few times and no one answered. Finally had to rush to another branch to get things done. I hope BoA will take some notice and do something to improve customer experience for this branch."

"This branch was the best branch until the appointment of this new Manager and some other new staff. I went to branch to get some cash but the Teller at the bank refused to cash, she said you will get cash but on Tuesday and that was the Friday when I was at the bank. I requested her I am traveling overseas tomorrow on Saturday and I urgently needed but she has same response. The manager of the Bank interferes and her attitude was even the worst than the previous person. Manager attitude was so bad I end up out of the bank without cash. Poor service with this new staff. I might never go back to this branch. Rating 0000"