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Mercedes-Benz Financial Services
35555 West 12 Mile Road, Farmington Hills, Michigan, United States
About the Mercedes-Benz Financial Services
Mercedes-Benz Financial Services is a leading finance institution located at 35555 West 12 Mile Road in Farmington Hills, Michigan, United States. As a trusted provider of financial solutions for Mercedes-Benz customers, the institution offers a wide range of services including leasing, financing, and insurance options. With a strong reputation for reliability and customer service, Mercedes-Benz Financial Services is committed to helping individuals and businesses achieve their automotive goals with flexible and competitive financial packages. Visit their office today to explore the various financial solutions available for your Mercedes-Benz vehicle.
Photos of Mercedes-Benz Financial Services
35555 W 12 Mile Rd, Farmington Hills, MI 48331, United States
Opening hours of Mercedes-Benz Financial Services
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Mercedes-Benz Financial Services
"Wow, years of service my bank creates a problem and they can't give me a couple of days for the bank check to clear????? I have to pay FOUR payments plus penalties and interest???!! (the double payment from the bank is going to be too late, and the credit card system requires a DOUBLE payment and fees that the agents were going to waive, but we don't use DEBIT cards) Never again."
"Possibly the worst customer support I've ever experienced. Lies, deceit and no follow through. Purported managers claim they will call you back and don't. Never had this experience leasing a car ever in my life prior. Disgraceful."
"I have had mixed experiences so far. I had to call both the dealership and them a few times just to be able to start payments on my car. Good thing I did, because the payment was due in a matter of days by the time I figured out how to get into my account. Had I waited for them to contact me, I would have been late on my payment. However, the person I spoke with was extremely polite and pleasant and the website is working great now. Very easy to use."
"I had an issue with my credit score be dropped over 100 points due to an error that was made by MBFS. Basically my auto payments was cancelled because I was a mistaken for another person. What makes me sad is that I didn’t even get one notice from MBFS on missed payments. I contacted customer service and nonchalantly, said that they can’t do anything else on their end. My question is why wasn’t and I made aware that there are pending payments. I received no notifications. One of the main reasons I chose to enroll in auto pay is because I have multiple bills that I pay, I work a full-time job and I have a family to maintain so auto pay has been a game changer and I didn’t think twice about it because for 2 1/2 years, I had no issues with it. It is unfortunate and no one can tell me how this is possible. We live in the 21st century, there are multiple ways of contacting a person. I used to get reminders on when the payments will be withdrawn, but not of missing payments? How is that possible. If I can give a 0 star review I would. Shame on you Mercedes, you have discouraged me from continuing on my business with you and will be taking my business else where."
"MBFS states, on their website, that the core values that define them are...Integrity, Openness, Respect, Customer Focus...I am sorry to say that none of these are any true core values of this company. MBFS STOLE FROM US....$13, 425.00 due to a mistake that ONE OF THEIR OWN dealerships mistakenly imputed as a computer error, left us with a lower payoff on our vehicle, when we went to sell our Mercedes 350GLE, we contacted them "3" different times, the other dealership contacted them, each time getting the same payoff amount for our car. MBFS never questioned the amount on the loan, our website inquiry stated that amount, and even my phone call to inquire...that's what they told us our payoff was. We sell our car, we walk away and a day later...when trying to turn off autopay to stop another payment pulled... They ask me...when did you sell your car to Mercedes Benz of Georgia, for $13,446.85, which didn't make sense because our payoff they told us was...$33,325.78...WHAT??? Even then, I kept telling them, those numbers don't make sense....in short... I CAUGHT THEIR ERROR AND NOTIFIED THEM OF THE SITUATION... instead of them being diligent with their mistake, they insisted they would NEVER take the over payment right-off as their own mistake and hit us with a BIG PROBLEM. Our car was sold, the other dealership sent them the payoff that was quoted and we were left with the balance that wasn't our mistake and fighting to get some kind of answers to how this happened in the first place. We called numerous times to try and get some resolve, but were left with rude and unprofessional customer service people, no call backs when promised and no-one taking ownership of the mistake they created. They just removed the mistake, which changed our payoff and made us pay out the wrong overage on our account. We have bought many Mercedes vehicles, they state, "The Best or Nothing", well...I can tell you, they own up to that..They Do NOTHING!!!! SHAME on you, MBFS...you are not customer focused and you DO NOT concentrate on the customer, any day, every minute, every second...change you core values...you DON'T follow them."
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