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Kellogg Community Credit Union
2925 West Dickman Road, Battle Creek, Michigan, United States
About the Kellogg Community Credit Union
Kellogg Community Credit Union is a trusted financial institution located at 2925 West Dickman Road in Battle Creek, Michigan, United States. As a member-owned credit union, we are dedicated to providing our members with personalized financial services and competitive rates. Our knowledgeable staff is committed to helping you achieve your financial goals and make informed decisions about your money. Whether you're looking for savings accounts, loans, or other financial products, Kellogg Community Credit Union is here to serve you. Visit us today to experience the difference of banking with a credit union that puts its members first.
Photos of Kellogg Community Credit Union
2925 W Dickman Rd, Battle Creek, MI 49037, United States
Opening hours of Kellogg Community Credit Union
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of Kellogg Community Credit Union
"Edited 1/24/24- I wanted to come back here to say that the branch manager, Teresa B., spoke with my friend and made it right. Kccu returned the $200 and went above and beyond helping her with a mortgage payment from her partners account. Thank you so much for making this right. Changing my star rating from 1 to 3. We chose this branch because it was close to home. Mistake. Every time my husband or I have gone in they've been rude or did the job incorrectly. We used their notary service for a contract and they had us "witness" our own signatures for each other which is not permissible. Something we probably should've caught but also something the notary definitely should have known. Wasted a day going to Lansing to drop off this paperwork to find out we had to go get it redone. We go back to this branch a couple of days later and now all of a sudden the account is dormant and has been dormant for a year and money is owed on the account. They can't help us fix the notary problem until it's not dormant. Fine, whatever. We don't have cash and they can't take any kind of card payment...okay..so we get the cash and pay they say it's all in good standing. This was in November 2023. Now we are getting emails that his signature is needed and that the account is dormant.....again. Or still? Frustrating that we have to find time to go back again when we shouldn't need to. Not to mention--and this sickens me-- my good friend who is also a member there unexpectedly lost her life partner a couple of weeks ago. When she went into this branch they refused to help her until she paid a payment on a loan of her late partners and told her that her name was on the loan. She explained to them all of the money is tied up while her partner's death is investigated (killed in a car accident). They say oh well we can't help you without $200 right now. She pays it and then they say "Oh yeah he had coverage through us so that loan balance is waived." So you, KCCU, lied to this disabled widow telling her she was on the loan, which she wasn't. Had her pay you $200 when you knew she didn't have the money AND you knew or could've known that her late partner had coverage that would have voided that balance you made her pay on. You wouldn't return the money to her. You stole from a disabled widow. Where is the concern for the member or compassion for someone whose life has been turned upside down? Bottom line this branch will disappoint you. If you're choosing it because it is convenient, I promise it's not. Drive a little further, and pick somewhere else."
"I only use the ATM. I am not a member. I use the ATM because their machine works so much better than my credit union."
"This place is terrible I went there with a check for 11 dollars and they told me it would cost me 5 dollars to cash it, I had an open active account for a few years and couldn't believe they wanted more then walmart did so I took my 11 dollar check and closed my account what good is it if u can't cash a check.... very poor customer service thru the drive through lady was disgustingly rude and I can't believe the people they hire they should feel embarrassed"
"Terrible place….leading all the way to the entire CU. ATM are my debit card when taking out money. Charged me for the money I was taking out, but refused to give my card back. Stated it was “policy” to only return KCCU cards. Even though I was standing there with my ID in my hand and in uniform. Manager said they can return cards even to owners because it could be stolen…not sure how I can steal my own debit card. Just terrible place. Bulldoze it down and put in a garden. The garden would be 1000x better at customer service and logical “policies.”"
"Worst bank I have ever used never going to use them again. Had issues with them drawing extra payments for loans at random. Finally got tired of them taking money at their will closed my two accounts and 6 months later got an email stating I owed them money because somehow money tried to be pulled from account."
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