Wild Bill's Tobacco 1633 28th Street Southwest, Wyoming, MI 49519

"Rachel assisted me on my most recent venture and let me tell you, she is amazing! She was super patient, very informative of her concentrate glassware, and friendly during our whole interaction. She was welcoming and didn't make me feel inferior or ignorant with any of my questions. Due to her excellent knowledge and compassionate , genuine nature, it led me to make purchases i wasnt intending to make upon entering the store. She is a gem and I am super thankful I was able to have her exceed my expectations at this store! P.s. don't mind my robotic feel for this review. I genuinely mean all of it. I just want corporate or someone to pick up on all of these trigger words and recognize this woman (more) because she truly deserves it! Thanks."

"Staff had no knowledge of how the vape I was having problems with even worked. Worker at the counter got an attitude and told me I was wrong (I wasn’t) and then got the manager who also had no idea how it worked. He then proceeded to tell me I was being aggressive (because I was trying to explain something to them they obviously didn’t understand) and then he “banned” me from the store as I was on my way out because he snarkily said “have a great rest of your day” and I said “I hope you don’t”. Never been happier to be “banned” from a store."

"My home store currently doesn't have credit card readers, so I stopped in during my errands today and got excellent service! Even got to witness another great transaction with a customer on his way to a wedding."

"This Wild Bill's location is a lot like every other Wild Bill's location. They've got every tobacco product anyone could ever need, plus a nice selection of vapes, glass, lighters, pipes, cigarette making supplies, etc. I love the cigar selection, myself."

"Horrible customer service and employees that are extremely unknowledgeable about literally any of their products. Went there to get a replacement glass kit for the lookah unicorn mini, called ahead to verify they had it and verified with the store employee that it was the right product before purchasing. Got home and the replacement glass was the wrong size. I took the glass kit and receipt back same day an hour later. They would not refund me for the glass kit even though it clearly had no damage and was brought back an hour after purchasing and they did not have the right glass to exchange it with. A no refund policy was NOT made aware to me at purchasing. After explaining that I spent $45 on a product that I can’t use and had verified with their store employee prior to purchasing I was met with VERY rude customer service after that. Apparently it was my fault because “you’re the one that came here and bought it”. $45 down the drain."