Flagstar Bank

"Terrible bank. The person you need to speak with is never available. They have the worst check cashing policies of any local bank."

"This location is hard to get in and out of but it's the closest to my house so I always come here. I've been cashing my checks at Flagstar for a few months now with no issue, in and out in 5 minutes. Usually great service. Today I was told the bank does not do this through the drive through anymore if you do not have an account. Josephine Davis made me feel like it was my fault this bank hasn't been following protocol as she continued to repreat the same thing over and over. Treating me as a child and not an adult woman. This frustrated me but I was compliant with everything she was asking so I'm not sure why I received such terrible customer service. It is not the customers fault if employees are not following the rules. I also feel like one should be kinder if this is the first time a customer is hearing of a policy change. I know I'm not an important customer but I'm paying $14 a month in fees to cash my check and it'd be nice to be treated with politeness. Plenty of other banks to go to."

"Great bank for customer service, banking options, and easy access. (Physical locations, ATMs, online site and phone app) "Phyllis" is one of the Managers and provides outstanding, professional, personalized service. Makes us feel like family!"

"great, great, great. phyllis was so helpful. she helped us get everything started, explained everything and even called the next day to see if we needed any help! great person, great employee!"

"What a great place to bank! Josie is the nicest teller on the earth! Every time she waits on my she makes my day! The branch manger Phyllis is very nice and helpful too. When ever I have a question or issue the staff takes time with me and helps make sure all my needs are met. I live closer to another branch but I always go out of my way just to go to this branch."