Flagstar Bank,

20355 Hall Road, Macomb, MI 48044

"Flagstar has been my bank for over 15 years. Their personal service is top-notch. I like being able to sit down and do business with someone I know who also knows me."

"I love this bank.... Bill, Rob, and Bluraven always give prompt and professional service every time i walk in the door. I highly recommend using this financial institution if you live the area, you will not be disappointed."

"I know experiences can vary but I can't say I've ever had an experience with this Flagstar like "Lip Torture" describes. I go in there every week to do my banking and it's like an episode of Cheers lol. They know my name and they're always glad I came. Courtney is always funny but precise with what she does, while Rob, Bill and Blu are always able to answer my questions. If they can't, which NEVER happens :) they can get me to someone that does without pawning me off. I love the Hall location and would/have suggested anyone go there!"

"The customer service is extremely poor. After repeated visits to this location, the bank tellers & management do not go above & beyond for their customers. They have ZERO PERSONALITY. They are not friendly, patient or understanding. They do not make you feel valued for banking with them. The bank tellers have attitudes & are not professional. I recommend re-training in customer service or close this location down. Customers expect to have a neighborly relationship with their bankers in terms of being greeted with a smile & even engage in small talk so that the bankers remember something about each client. Other Flagstar locations such as Royal Oak or Novi are NOT like this branch."

"I normally use the drive through or ATM but everytime I've gone inside I've immediately been greeted by the manager (unless with a customer or on the phone). I've had nothing but good experiences with them since switching from Bank of America 4 years ago."