Kroger Pharmacy

"They are always trying to give the best possible service."

"Even if you give them the coupon for GoodRX in advance that has Kroger listed on it, this location refuses to use the coupon and charges more. They do not tell you this until you pick up the med, then they will not re-ring it even though unopened because I had left the store before I realized the bait and switch. The Mishawaka Kroger location DID use the Good Rx coupon and are very helpful. Have not been to Ireland road Pharmacy. Dishonest(bad for a pharmacy)"

"Awful costumer service. Good prices. I believe we won’t be going back to this pharmacy for awhile. What is advertised is not what we experienced today. Here’s why: I took my elderly grandparents in to pick up their prescriptions. This was their first time getting their medication from Kroger’s Pharmacy, but I recommended it Having gotten a prescription there myself earlier this year. I stood back allowing them to do their thing, but staying on standby in case they needed help. Rarely do I need to help since they are pretty independent my grandmother especially, due to her outgoing personality (both of them are 70+yrs old, and English is a second language). She walked up to the window insurance cards in hand. She continued to make her way to the pick-up area, and my grandmother began to talk and inquire if her prescription was ready. Since her doctor had sent both hers and my grandfathers prescription to this particular pharmacy on her request since it is closer to home. Well I began to hear her voice quiver and her repeat her birthdate saying “month is ##, day ##, year ####. She was repeating herself more than once and so I stepped in. The man who was helping her not once made eye contact, seemed too busy doing other errands and another man with short hair was to the mans left and they were talking about how she wasn’t show up in the system. I let it go. I came closer to stand next to my grandmother. But when he came back and spoke to my grandmother stating she wasn’t in the system and that she needed to call her doctor. But his voice was so low even I had trouble hearing (I’m 24). I then began to inquire as to what else we could do taking over for my grandmother sensing the discomfort in her. I still got no eye contact no real interaction. I spoke loudly and stated it was tough to hear him. And so he asked for her ID. And well turns out she wasn’t in the system and we had to contact her doctor. H then began doing something else but I did move from the window since we still had to ask about my grandfathers medications. I had to get his attention. I felt very much like I was a nuisance and my business was bothering him. And it wasn’t even for me. My grandfather came up and ask in Spanish if they just didn’t want to sell us anything. My heart cracked a bit. They felt like they were bothering the pharmacy employees and my grandma became so uncomfortable she called my aunt on the phone and asked if she just didn’t have a medication or what was going on because she was so confused. My grandfathers medications (3 of them) were there. We got them and paid. I’m a client so I know they staple our receipt to our bag. But nope he just put the medication in and handed me the bag... I will be taking my grandparents to a different Pharmacy for awhile or pick up things by myself. Because their attitudes were awful... both the male and female."

"everytime i call to refill i sit on the phone for 45 minutes before i maybe get an answer or they just plain don’t pick up their phone. i’m moving pharmacies. it’s honestly unbelievable and extremely unprofessional. and their staff is not helpful and always very short with me. DO NOT RECOMMEND!!"

"Pharmacist Jeff should look for a different profession, don't care about needs he's a know-it-all that's unatentive to people acts like he has better things to do than help. Only thing they have going is there price."