Emagine Novi

"I am saddened and upset about the quality of service my family and I received at this theatre on Saturday, February 24 and I have no incentive to visit this theatre again. My family and I arrived at 9:00 PM for a 9:10 PM viewing of Madame Web. I placed my order for two hot dogs at 9:00 PM which were not ready for 40 minutes. I thought, "maybe they're busy", but then I realized that my daughter ordered funnel fries and pretzel bites 10 minutes after me but received her order first, and while my daughter was ordering, another family ordered two whole pizzas and recieved their order before me. When I went to ask if my hot dogs were ready, a worker stated, "she just left to deliver hot dogs". I then asked, "to theatre 10?" His response was, "wherever they go" and then he immediately walked away. I had to leave the movie two times to check on my hotdogs. Then, when the hot dogs were delivered, they asked for my receipt as if they were annoyed that I checked on my hotdogs several times. I thought that maybe it was policy to ask for a receipt but I remembered that my daughter and the couple who ordered pizzas weren't asked.... the worker simply walked over, handed them the food and quickly walked away. The attitudes, slow service, and hassle were unnecessary. I'll stick with MJR. I used to go this theatre often but the quality has suffered tremendously and yesterday was the reminder."

"Fantastic theater! The seats are comfortable and very spacious for all weights and sizes. They're Recliner chairs and they're extremely comfortable. The seats are a type of leather so they are easy to clean, bonus! Popcorn, fountain drinks, candy, liquor, beer, pizza, nacho, yes all the above are available for your pleasure and taste buds. Great place for children to enjoy TV time away from home. The staff are nice and polite. Bathrooms could use more care. Parking is shared with other businesses around. It can be a hustle at times. I enjoy the walk, you see other businesses that are around the theater."

"Nice theater! I'm used to a different Emagine location so the way the consessions were threw me off - you just get your popcorn and pay and get drinks on the side. I was also bummed there weren't heated seats at this theater! But overall a good experience. Screen was nice, seats were roomy and good sound. Theater was clean and tidy."

"This place is going down and it is such a pity because I used to love it... The company invested so much in quality services but they forgot about the most important factor, the people. I recently had an very un-pleasant experience with a Supervision-manager (Rafael) that was trying to show his authority while a woman coworker was around and unfortunate they lost a loyalty member that day...I wish them well and hope they will soon understand that great service starts with people that want and care to help bring customers not send them away ..."

"This is my first time ever to try a Cinema theater in USA and it was so special as it was my son's first time ever to be inside a Cinema, he was overwhelmed and went to the moon and back, now let us talk about the Positives and the negatives , Positives are : Customers service are pro and very polite, the place is super clean, they even have a bar with drinks and you can make your own pizza, prices are veeeeeeery affordable for a family , inside the theater wherever you will sit it will be very perfect, seats are suuuuuper comfy,and their popcorn is awesome.i highly recommend to visit and enjoy a good time with your family or with your wife."