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People Driven Credit Union
24333 Lahser Road, Southfield, Michigan, United States
About the People Driven Credit Union
People Driven Credit Union is a community-focused financial institution located at 24333 Lahser Road in Southfield, Michigan, United States. As a member-owned credit union, we prioritize the needs and interests of our members above all else. Our services include ATM access and various financial products to help our members achieve their financial goals. Join us and experience a customer-centric approach to banking at People Driven Credit Union.
Photos of People Driven Credit Union
24333 Lahser Rd, Southfield, MI 48033, United States
Opening hours of People Driven Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
10:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
09:30 - 13:00
Sunday:
Day off
Reviews of People Driven Credit Union
"My name is Alvin. On 2/16/24, I spoke with and was assisted by a young lady at PDCU named Lanisha Foster. Lanisha was extremely professional, polite, knowledgeable, and patient with me, answering and explaining every question that I presented to her. Thank you!"
"They put a two week hold on a paycheck because it was "too large". I've been with this bank for 11 years and this has never happened. but because I've fallen on hard times and haven't had a lot of money, apparently I'm not allowed to make that much money. They wouldn't even check with my employer to make sure the check was legitimate. They gave me no other explanation after making multiple attempts to ask customer service. They were extremely rude to me and made me feel not welcome. I will never do business here again and will encourage everybody to do the same."
"If someone from management could explain to me why I couldn’t deposit a check made out to cash yesterday other than that’s our policy you would maybe stop me from sharing reviews of how horrible your staffs training on customer service was! The absolute worst customer service that I have ever experienced! Please explain why I had to go to the bank the check was drawn on which I was able to cash with only my id And no account with that institution! Does that make any sense? There are too many places who would be happy to take my money. If you have questions regarding this experience please call Miranda at the Livonia Branch!"
"Extremely Disappointed with People Driven Credit Union's Lack of Customer Service As a business owner, I believe it is crucial to provide honest feedback about my experiences with other businesses. Recently, I had a profoundly disappointing interaction with People Driven Credit Union that left me questioning their commitment to customer service. Additionally, after exploring alternative options, I have decided against conducting any further business with them due to their refusal to assist me with a simple request. My dissatisfaction began when I used one of People Driven Credit Union's ATMs to withdraw money for a graduation present. Much to my surprise, the ATM dispensed a combination of smaller denominations, making it inconvenient for gift-giving purposes. Naturally, I approached the teller at the branch where the ATM was located, hoping they would exchange the bills for a single $100 bill or at least offer a solution to my predicament. Regrettably, the response I received from the credit union staff was far from satisfactory. They outright refused to exchange the bills for a larger denomination, citing some obscure policy that prevented them from accommodating my request. I was taken aback by their lack of flexibility and willingness to find a reasonable solution for their customer. In the spirit of fairness, I took it upon myself to investigate other financial institutions that could better meet my business needs. I made a conscious effort to consider establishments that prioritize exceptional customer service, and unfortunately, People Driven Credit Union fell short in comparison. Other financial institutions I visited were not only more welcoming but also more responsive to my concerns. They showed a genuine desire to assist and find solutions tailored to their customers' needs. The stark contrast in service left me with no choice but to reconsider my business relationship with People Driven Credit Union. In today's competitive market, customer service should be at the forefront of every business's priorities. It is disheartening to witness a credit union neglect this fundamental aspect of their operations. As a business owner, I value and appreciate exceptional service, and People Driven Credit Union has failed to deliver on this front. I hope that by sharing my negative experience, other potential customers will be aware of the shortcomings of People Driven Credit Union when it comes to customer service. I believe that customer feedback plays a pivotal role in encouraging businesses to reassess their practices and strive for improvement. In conclusion, my recent interaction with People Driven Credit Union was highly unsatisfactory. Their refusal to assist with a simple request and their lack of flexibility has led me to explore other options for my business needs. I strongly discourage other business owners from engaging in any financial transactions with People Driven Credit Union until they address their customer service shortcomings."
"I was forced to use People’s Driven Credit Union by my previous Credit Union. All I can say is good luck with this place!! I have never had worse customer service as I have had here. You cannot get anyone on the phone to speak with, took 4 phone calls 2 voicemails for a person to answer then they shuffle you from voicemail to voicemail. To address a letter I received that stated they made a mistake on my heloc payment for April and May.I will be looking for another credit union this one is terrible."
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