Downriver Community Federal Credit Union

"This bank may not be perfect. I read various complaints. Some I can rationalize with policy. Others with customer support issues. But overall I've been with many others that have same issues. Other banks walk over a dollar to pick up a nickel. At least this bank isn't owned by Charles Swab or owned by the CCP. I already was at those banks and to know my money isn't benefiting some foreign communist or help funding some anti American propaganda helps me sleep better at night. Yes I'm talking about Chase bank supposedly. I love you America."

"They will try to sue you for less than $100. They need to be more professional and realize COVID changed everyone’s lives and I’m sure some of them too. Jesus."

"I've been with this bank 15yrs .I didn't appreciate the customer service I received from jennifer. She was acting like the charges on my account was my fault and said it was my responsibility to make sure I don't get charged again and the only way to do so was to get a new debit card which she said will probably take (over a week) and if I wanted to get cash I would have to come in( the old fashied way) .I see this issue hasn't resolved from a review 2yrs ago a customer waiting for their debit cards.You never blame the customer for unauthorized charges it's bad customer service.I honestly was contemplating going with another credit union."

"Been with this Credit Union since 2004. Majority of the tellers are nice and personable..others not so much. I always have an issue with my cards not working or not being recognized in machines. Replaced several times and each member in the family has an issue. Receive fraud alerts answered the questions on the phone told it was released and could continue to use. even answered the follow up texts only to find it still is being denied several hours and days later at times. Left me stuck in South Korea ! Yes South korea! on a bus. Stuck at a gas station with my son, stuck in NY, Mexico, and South America. Always an issue every time. no matter if i notify ahead or purchase from the same place on a weekly basis. Came from Warren Consolidated Credit Union and never had this issue in the 21 years I was a member. This Army Veteran is tired of having to wait for the CU to open or they close early to get the money I trusted with them and deposit through VA and Direct Deposit! Time to find another CU"

"My Debit card was compromised. When I called about a false charge they had cancelled my card immediately. They told me that it could take five business days to get a replacement card. It took longer than that. And it caused a major inconvenience because it happened at the worse time of the year. After lodging as complaint I was contacted by DCFCU's CEO. He acknowledged the fact that replacing debit cards does take too long and DCFCU will have a solution in place very soon. In the course of our conversation the CEO gave me useful information about improving my credit. It was a bad situation. but it was resolved quickly. I am impressed"