![Guide.in.ua Guide.in.ua](https://guide.in.ua/assets/images/guide300.webp)
Ford Service
21600 Woodward Avenue, Ferndale, Michigan, United States
About the Ford Service
Ford Service is a reputable car repair institution located at 21600 Woodward Avenue in Ferndale, Michigan. Specializing in servicing Ford vehicles, our team of skilled technicians are dedicated to providing top-notch maintenance and repairs to keep your vehicle running smoothly. Whether you need routine maintenance or more extensive repairs, you can trust Ford Service to get the job done efficiently and effectively. Visit us today and experience the quality service that Ford owners have come to expect.
21600 Woodward Ave suite #100, Ferndale, MI 48220, United States
Opening hours of Ford Service
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 14:00
Sunday:
Closed
Reviews of Ford Service
"Update: We talked to a couple of different people at the center and they did remove the wheel locks for us. Of course, we chose not to add more. We do appreciate that. It still probably was our last time going, but thank you to Joe and Brian for their help. Previous review: I don't know why its so difficult for these service centers to be trustworthy and honest. Back story: We bought a ford explorer from the dealership across the street on Nov. 30 2022. A couple of weeks after that, the tire started to go flat, so we put air. That air lasted a couple of more weeks and began to leak again. Now its January and the air is starting to leak out faster. We called the salesman and told him about the issue what can they do since its only been a month. This was obviously a problem before we purchased. He said we need to take it to the service center. There were health issues in play that only allowed us to take the car in today Feb 7. Now, we get there and tell the issue, the mecjanic says where are the wheel locks located. We don't have any. He says, well the tires have locks so you have the key. We informed him that we've only had the car 2 months and no lug nut key was given to us. There isn't even anything in the car. So he goes and comes back, and hands me an invoice with the price of a tire and $159 to remove the locks!!!. We call the salesman back and he says, he'll see what he can do and call us back. Surprise, no call back. We go to the dealership and he says he talked to the manager at the service center, which probably was a lie, and he says they were willing to work with us to lower the price. No, we don't want a "lower price" we want the locks that were not given to us. They also only have us one key, when we bought the car, but they told us about that. They never mentioned anything about the wheel locks. If you read another review here, someone else had the same issue with the wheel locks. Are they intentionally keeping them to charge extra to customers?"
"Don’t buy a car here and don’t get your vehicle serviced here. Let me explain my reasoning: The pre owned dealership sold me a car. It only came with 1 key (red flag number 1). They did not disclose that the key they gave me wasn’t even cut or programmed to my car. I found out later when I realized that the push button start didn’t work (red flag number 2). They told me I could get a free second key by signing up for a key replacement service and reporting it missing in 2 weeks (red flag number 3). Tried that and never heard back from anyone. Essentially they gave me 1 stock key and sent me on my way. Went to get my truck serviced at another dealership and found out that they also failed to give me a key to the locking lug nut so I could not get my tires rotated (red flag number 4). I took the car to this service department to get two functional keys and a key to the lug nut. I was mostly ignored and avoided. No one could tell me how long it would take. Then, they had me submit a proof of ownership form to Ford to get the keys cut. The dealership I PURCHASED THE TRUCK FROM needed a proof of ownership form because they NEVER GAVE ME THE KEY TO THE TRUCK. I waited 3 hours on site and asked for an update. The service rep told me he had no idea how long it would take, didn’t know if would be done by close of business, didn’t know if I would be without my vehicle when I went to leave for work the next day… He said he could call me when it was ready if I needed to leave. At that point I reminded him that HE HAD NEVER ASKED ME FOR MY PHONE NUMBER. This can’t be legal. Please don’t go here. There are so many other fantastic, professional Ford dealerships and service departments in the area. I highly recommend Pat Milliken Ford on Telegraph."
"VERY POOR PLANNING AND ORGANIZATION. Made an appointment online to get two recalls on my 2021 F150 taken care of. Service guy was nice, and told me they would take care of it, dropped the truck off and went home. Got a call 2 hours later saying they couldn't fix the issue today because they don't have any available technicians, and that I could bring my truck back on Monday to check if the technicians could work on my truck. I don't get why I HAVE to go to the dealership for them to check if the technicians can fix two recalls. You would think that in 2022 they would use some calendar or schedule for every technician, that the service guy could see online."
"My 2021 D150 had a recall on it. I made an appointment to have it fixed. I made the appointment online and put in the comments it was for a recall and gave the recall number as well so they would know. They confirmed my appointment and I thought I was all good to go. I pulled into the service shop and waited in my vehicle for quite a bit of time before a worker came and asked if I'd been helped yet, I said no and was told to pull the car up and go wait in the lounge which was no problem. I waited in the waiting area for quite some time before I was told I needed to see the worker in front of the service shop. When I was waiting in front to see him he was rude and asked why I'm here and made me feel really dumb for not k owing exactly what the recall was. I informed him I put the service in the notes. He then said I think that stuff is on back order and the confirmed it is not, but told me am I leaving the vehicle there to be serviced because this takes 1.5-3 hrs to fix. I didn't leave my vehicle because he couldn't give me a time it would be done and I couldn't risk not having my vehicle the next day (work and other things). The issue is they guy was rude, they didn't know why I was the there (what's the point of scheduling online), and they waisted my time. They should call customers if they do t know what the service is or if it going to take time or they need to keep it. They seemed to not know anything and was a horrible experience. I may have bought my truck from suburban but I will not waiste my time in the service department evert again."
"DO NOT GET YOUR VEHICLE SERVICED HERE. The level of communication and customer service is horrendous at Suburban Ford of Ferndale Service Center. It is the worst customer service I have experienced, in any industry, in quite a long time. Side note, this review is not a reflection of the actual work done by the technicians in the garage because my vehicle never even made it on a lift to be serviced in the 10+ hours it was at the dealership. My experience... Wednesday morning, my engine started misfiring and the check engine light came on. It was drivable, so I made an appointment for a few days later (Monday morning). My wife and I both planned it out and took the day off work to get service. We woke up early, on our day off, to drop it off. Right at the start, the customer service person was rude and difficult. I told him why I was there, and he made it seem like I was putting him out in a way. It's like I had to talk him into servicing my vehicle when it was clear and definitive that there was something wrong. Finally, after coming to terms on what I needed, my wife and I left and were sent a text message from the service department letting us know to use the text thread to communicate with any questions. 5 hours passed... without any word, I texted that number back requesting an update. I waited. and waited. I was not texted back. After an hour more... I called the service department and sat on hold for some time. Finally, I was able to talk with someone only to be told that the person handling my account would call back when available. 2 hours later... He finally called me back and said that the garage got behind on ONE job that apparently took the entire day. Lots of excuses and hollow apologies ("sorry, but..."). The only option was to keep my truck overnight and look at it the following day. I declined, as we are normal working people who need vehicles to get to work and cannot just take ANOTHER day off without planning and preparation. I went back to the dealership and waited 20+ minutes for them to just bring my truck around (I guess it was buried behind other vehicles). I can get past rudeness and delays especially if the work is excellent. What I cannot forgive is the lack of communication/clarity as well as a business passing on their problems to customers without solutions or compensation. I will be taking my truck to another dealership for service now and in the future."
-
Bryan's Garage
166 S Broad St, Hillsdale, MI 49242, United States
-
Rs Custom Exhaust LLC
1461 Vera Dr, Hillsdale, MI 49242, United States
-
Performance Automotive
30 Union St, Hillsdale, MI 49242, United States
-
City Collision Service
3391 Hudson Rd, Hillsdale, MI 49242, United States
-
Hillsdale Lube
3171 W Carleton Rd, Hillsdale, MI 49242, United States
-
C.R. Motors of Hudson
518 S Meridian Rd, Hudson, MI 49247, United States
-
Hudson Collision
555 S Meridian Rd, Hudson, MI 49247, United States
-
Hudson Auto Center
123 W Main St, Hudson, MI 49247, United States
-
NAPA Auto Parts - Forrest Auto Supply
467 S Meridian Rd, Hudson, MI 49247, United States
-
LeRoy,s auto co
6780 Hudson Rd, Osseo, MI 49266, United States
-
National Electric
2311 M-85, Lincoln Park, MI 48146, United States
-
Neighborly
3948 Ranchero Dr, Ann Arbor, MI 48108, United States
-
Rockhard Repairs
606 S Fremont Rd, Coldwater, MI 49036, United States
-
Bumper To Bumper Automotive Service Center
42 Waldron St, Hillsdale, MI 49242, United States
-
Axle Surgeons Inc.
9411 Poats Rd, Montgomery, MI 49255, United States
-
Toth Plumbing & Heating
544 Hamman Rd, Quincy, MI 49082, United States
-
Kroks Marine Repair
56 Wood Ave, Quincy, MI 49082, United States
-
QPCTech (formerly Quality PC Repairs & Service)
37 Waldron St, Hillsdale, MI 49242, United States
List of businesses, places and services in Michigan
⭐ business help 🔍 services ☎ phones 🕒 opening times ✍️reviews 🌍 addresses, locations 📷 photos