The UPS Store

"I typically do not leave negative reviews. However, don’t come to this location if you need a strip of tape. Manager has an attitude. Do not recommend to anyone. No empathy or customer service skills."

"Caitlyn and Bailey really helped out my customer return a very fragile package to our vintage music store in Dallas. They kept the package overnight, found an appropriate box, packed the statues VERY carefully, and just gave this Texan a good dose of that great Michigan hospitality! Thanks Caitlyn and Bailey! Y’all are the best!"

"UPS in Dearborn Heights they do extremely great service even answering the phone they very helpful and cheerful when you walk in they make feel you are more than welcome. From their great service and provide their help they really make me speechless . Both times I was their employee were there they did great service specially Heather ,Lexi, Melanie,Caithlyn. They be every busy they always provide that service I’m sure they all provide that service and they work as a team work."

"Kaitlyn, Lexi and Randa are top tier. I come 2-3 times a week to ship product out for my business and the process is always so smooth and easy going. They greet you with a smile on the way in and a smile on the way out, always. Despite it being busy or hectic, they take their time to make sure you leave satisfied. They definitely know how to treat their customers like family! Appreciate you guys!"

"TLDR : If you told me I had 5 minutes left to live, I'd ask you to drop me off here because it takes an eternity to get your label scanned. If you're looking to do a quick drop off a package to UPS for any reason whether it's shipping across the country or for an Amazon return, let me just tell you right now this is not the location to go to. As they have it, the lines don't start at the counter the line start in the middle to back end of the store so the lines are always over pouring outside of the store resulting in people waiting in the street or on the side, blocking H&R Block . The service is something else, they make you feel almost incompetent for trying to ship a package and question your address to make you feel as if you are now gaslighted. The outrageous requirement to purchase a whole roll of tape from their overpriced sectional is mind-boggling. This is the only location I know of an all of UPS that requires you to purchase a roll of tape for just a strip in order to seal your package. I have never experienced any other location and let me tell you it just reflects poorly on the management style by doing so. In my opinion, there should be two lines while at this location. One line for all scanning goes to ensure that everyone gets their receipt because as the review left by someone similar, they've had multiple packages be stolen and this UPS will not check the cameras or give you an excuse as to why they cannot. The other line strictly for people who are looking to send out a package. This would really streamline the service and would actually make more people feel comfortable coming here."