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Directions Credit Union
15470 South Telegraph Road, Monroe, Michigan 48161
About the Directions Credit Union
Directions Credit Union is a trusted financial institution located at 15470 South Telegraph Road in Monroe, Michigan, United States. As a credit union, they offer a wide range of financial services including banking, loans, and investments. With convenient ATM services available, Directions Credit Union is committed to providing their members with top-notch financial solutions and excellent customer service.
Photos of Directions Credit Union
15470 S Telegraph Rd, Monroe, MI 48161, United States
Opening hours of Directions Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews of Directions Credit Union
"Do not recommend. Say they can't do something like remove a hold when they literally removed a check hold 2 weeks prior. Inconsistent communication and follow through."
"I’ve been dealing with this location since 2017 and it was a different company. I’m fully convinced I was just grandfathered into receiving decent treatment and actual customer service through the previous loan provider, because since I paid off my first loan in 2020 I have had to fight tooth and nail just to get a response whether it be through call, email, mail, or in person. I applied and was approved for another loan last year and they refused to contact me while I was actively looking for a vehicle. Eventually the loan approval expired and I was asked to reapply due to their negligence. This business isn’t even interested in making a profit, so probably not interested in making you happy."
"I have been a Credit union member all my life. I'm 44 now just fyi. I've been a member of 3 other CU's in that timeframe and have never had the levil of personal and professional service that I receive at Directions (Telegraph Branch) Small enough to keep that personal feeling and large enough to Handel all you banking needs Personal and Professional."
"I called Directions credit union in Monroe on July 5th and requested to speak to the IRA section. Of course, I could not speak with a person. Had to leave a message with my phone number, It has now been 30 hours and nobody has bothered to call me. Must be either your business is so good, or your staff doesn't give a hoot."
"I was an Education Plus CU member since 2013 and LOVED that credit union. I never had any issues, the customer service was always great and I always recommended them as a credit union to others. Since the merge to Directions, my husband and I have had nothing but issues. I hate the online banking platform, I cannot transfer funds from accounts that I'm joint on. I have to log out of my account and log in to the account I want access too, which does not make ANY sense. I'm joint on my siblings savings but not their checking account, that's a security risk. Why give me access to the entire account?! If I'm joint, I should be able to transfer funds from within my own online banking without having to jump back and forth. My husband was in the process of getting a new job, and completely forgot about his credit card payment and was charged a $25 fee. We have NEVER been late, NEVER. And the customer service employee told my husband they do not reverse ANY fees unless it's a CU error. Without even looking at our account?? Another member told me they were denied for a skip a pay on her auto loan because her payment was over $450, WHAT?! Even after they called twice to verify and were given multiple answers from different employees!! Needless to say, we have been extremely unhappy and will be transferring our accounts and I do not recommend this credit union to anyone looking for a financial institution."
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