Genisys Credit Union 13000 North Haggerty Road, Plymouth, MI 48170

"I want to shout out Amy Hedger at the Plymouth Branch. I was truly under the wire and had a deadline of 2/2 to close on my lease buyout. The dealer hosed me, my current bank BOA hosed me and I was feeling pretty desperate and down over everything when I met Amy on Monday this week, she was helpful and knowledgeable, got me on track and setup a loan at a very competitive rate that again, thanks to her help closed today relieving my concern. She was so friendly and helpful I had to write this to recognize her in a world where we don't do that enough!!"

"Everyone I’ve dealt with at the Plymouth credit union or on the phone at another branch has been very helpful, kind and a pleasure to speak with, all my issues have always been addressed right away."

"Went through Amy H. for my personal loan and to set up an account. She was very warm, kind and had a bubbly personality. Answered any questions I had and was more than accommodating. I can't thank her enough for providing excellent service to me"

"Closing all of my accounts immediately. Sent a wire transfer from my Fidelity account on Friday. They didn’t process it until today- no big deal… except that they didn’t process the transaction until 45 min after they allowed 3 other transactions to go through and then charged me multiple fees. Ridiculous. Glad I was a loyal customer for years even though their locations are completely inconvenient."

"As others mentioned, communication at this location is less than great. I applied for a Home Loan through the main Genisys Credit Union website (as I did with my previous home), someone called me from Plymouth about a week later and I confirmed all of my information over the phone. I was told I would hear back from the woman the next day..And that was a month ago. They pulled my credit history and never got back to me. I have since moved on to another source for my Home Loan due to lack of response or follow-up. Sad that a credit union that I do all of my banking with treats me and other customers they way they do."