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Arbor Financial Credit Union
1551 South 9th Street, Kalamazoo, Michigan, United States
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About the Arbor Financial Credit Union
Arbor Financial Credit Union, located at 1551 South 9th Street in Kalamazoo, Michigan, is a trusted institution offering a range of financial services including banking, ATM access, and loans. With their mobile app and access to over 30,000 surcharge-free ATMs, Arbor Financial provides convenient options for managing your money. Whether you're looking for a home loan, auto loan, or business loan, their friendly team at 12 branches across Michigan is ready to assist you. Members can also take advantage of electronic services such as mobile banking and online bill pay. With a focus on financial growth and customer satisfaction, Arbor Financial Credit Union is dedicated to helping individuals and businesses achieve their financial goals.
Photos of Arbor Financial Credit Union
1551 S 9th St, Kalamazoo, MI 49009, United States
Opening hours of Arbor Financial Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Arbor Financial Credit Union
"As a young adult navigating the financial world, it is so refreshing to have such a supportive and informative staff to help answer all of my questions. Every time I’ve entered the branch, I have been met with welcoming, smiling faces. Plus, without my knowledge, Kimberly (the branch manager) stayed almost a half an hour after closing to make sure that all of my concerns were addressed. She showed kindness throughout our discussion, and I am so grateful for her assistance."
"I really don't understand where the bad reviews are coming from. It's important to remember that reviews should be taken with a grain of salt, especially when an alleged bad experience comes with no context. I love Arbor! I have never had a bad experience with them. They have always been ready to help me when I've needed a line of credit or to forgive an accidental overdraft. My only complaint might be the quality of the cards they issue. Then tend to fall apart after some time in the wallet. I wouldn't mind a slightly more premium card!"
"The quality customer service can only be described as pathetic. I'm surprised these people can stay in business. I had an account for not even two weeks until I closed it. I got sick of the lying and incompetence. Thankfully there are several other credit unions in the area to pick from, because these people can't be trusted with money."
"This branch offers the slowest service ever. Ever! Out of any bank I have ever experienced. Out of all the branches at that. You can be the only person and still wait an hour hour half. Happened multiple times it’s just so close to my home. Also I have had my card decline for fraud on a $6 charge at a gas station I always use but when I go Miami it swipes with no problem. I was able To make it to the west edge branch once and they offered impeccable service with more traffic. Also don’t dare need to dispute something. Where most credit unions or banks take maybe 3 days you’ll be waiting weeks to hear anything at this one."
"Never have I experienced such poor service at a banking institution! Moved back to the area several months ago and really looked foreword to banking with Arbor again, since I was previously a member for 40 years. After setting up my accounts with them, I needed checks, which they said should only take about 10 days. After many phone calls and over a month later they could find the checks and needed to resubmit the original order. My last negative experience was when I applied for an auto loan, was told that they should have an answer by the end of the day or possibly early the following morning. After not hearing any word on the loan I called and found out I was approved and the loan agent would be calling me shortly. Another day and I still haven’t heard from the agent, so my wife and I have decided to pay cash and plan on looking for a different Credt Union."
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