Communitywide Federal Credit Union

"I financed a motorcycle because the local dealer said this FCU was a great partner. Ignoring the ridiculous interest rate which is not in line with my local FCU (or the lender I went into initially finance my bike with), this FCU charges a $5 fee to pay online or by phone for each payment. Thats $50 a year to make a payment on a loan they already charge me to host. No fee if you pretend it’s 1983 and write a check like your grandma would have done back in the day. Im paying this off or refinancing because it’s 2024 and paying a vehicle payment shouldn’t cost me additional funds. It wasn’t disclosed in my loan paper or I would have declined in the first place and used the lender I already had lined up."

"RUN NOT WALK AWAY FROM THIS COMPANY. I would have chosen another place to bank with after the experience I had. This company had a FAKE repossession "person" text me with all kinds of threats after I was past due for 1 month for 100.00$. I knew it was fake because the number that texted me said spam likely. One of the people working there, was behind it. Thankfully I am no longer banking with them so I don't have to worry about these fools. Regardless of being late or not this company is unprofessional and I would advise anyone against banking with them."

"I've had my car for 5 years now and they have been very reasonable but talking to Andy F. with this Corporation has helped me out with understanding and great advice to do nothing but to help me out and gettin the car payments on the right track. Thank you Andy F. for all of your help."

"Worst financial institution ever, anywhere. Go somewhere else. I have an account there ONLY because their ATM is in a good location..out in the parking lot where I don’t have to interact with their grumpy employees. I would never do business with them that I can do anywhere else. Every time I’ve gone into their lobby, whether Elkhart or Plymouth, their tellers have an attitude like they’re annoyed that they have to wait on me. I feel like a prisoner asking the warden for extra privileges. And when they can’t help, they’re—oddly—very happy to tell me that they can’t help me. Parking lots are always empty…no surprise. Call their customer service line…wait for 15 minutes for someone in customer service to actually pick up the phone and talk to me. Finally gave up and called the loan dept. to change my address cuz they were the only ones who would answer the phone. Absolutely pathetic excuse for a credit union. QUESTION: SO MANY TERRIBLE REVIEWS. DOESN'T ANYONE IN MANAGEMENT CARE? DO SOMETHING! IT’S BEEN LIKE THIS FOR YEARS."

"I literally feel like most of the tellers don't want to be at the job, doing their job. They always answer the phone with an attitude, like they don't want to be answering the phone and helping their members. It doesn't matter if I call or go into any of the offices. I feel like 75% of their employees just don't care to be there. If your happy, you make your customer happy, a smile is contagious, or a nice attitude is contagious. If you're rude and have an attitude, of course thats gonna rub off on other people. I've also never had so many issues with community wide in the whole time I've been a member. Between the debit cards not working sometimes, their app not working half the time, asking one manager n they don't know how to do their job, so I have to contact another manager to get answers and help. It should not be like this. I would change credit unions, but both my hubbys check and my checks go into those accounts and we have loans thru CW. I really hope that one day CW can get their ducks in a row. Also to add: I've had one of their employees send me my title in the mail, after I refinanced and it was paid off, letter said paid in full. I did return the title, but CW couldn't make any exceptions for me to skip a payment or anything or give me extra time to pay. Then I had a new loan opened for a truck and my loan company sent me the title, instead of sending it to CW, which we didn't know what to do with the title, the said they sent multiple letters , even said they tried to contact us(which they never did) threatened to repo our truck. This was on them. The only letter I got, said it was a second attempt, which I never even got the first letter. Of course I took the title in. But man, do they do things unprofessional there."