Flagstar Bank,

3205 28th Street Southeast, Grand Rapids, MI 49512

"Place is a joke they will loose the check ur bank sends out automatically then blame you and make u do more work they then finally found the check 30 days later still made my mother pay the late fees and wouldn’t let her bank send checks anymore."

"I have had nothing but excellent service with this bank. From tellers, to the manager. They explain everything and advise you to a route to go that is better. There Fraud Division is fantastic! Nothing but praises for them. I have had bad experiences with other local banks that advised me on saving and screwed me royally (Huntington)."

"Inconvenient hours for anyone working 1st shift. No mobile deposit for long time members. No restroom for their clients. Friendly staff, though. Also, interest rate is not competitive."

"If you're looking for a cookie cutter bank keep driving this is a grown up bank and one that is looking out for your future. No tellers and personal one on one banking almost like a credit union but a little like a bank live it everyone knows you like family"

"I've been a Flagstar customer and have watched them go downhill for the past 12+ years. Most recent negative experience was at this branch where a half hour before close, there were 0 tellers working (not terribly uncommon here) and two personal bankers handling both the drive thru and the lobby. One banker was involved in a long difficult situation with another customer, while the other seemed to dragging out a transaction with another with lots of small talk. I am fine for being friendly, but all I wanted was to withdraw some money from my checking, and I stood waiting from 4:21 pm to 4:45 pm before anyone assisted me. There was also a customer at the drive-thru who was clearly as frustrated as I was, as he wasn't even acknowledged by the staff. There was no reason the staff couldn't have interrupted what they were doing to find out what I (and the customer in the drive thru needed) and taken less than 5 minutes to handle our transactions before finishing up with the other customers. Anyway, I waited long enough and have gotten bad enough service over the past few years that I decided to go ahead and close both of my accounts, which the staff did without even asking why. Honestly, had I not had 30 minutes to stand and think about it, I probably would have left them open."