Advia Credit Union,

550 S Riverview Dr, Parchment, MI 49004, United States

"Bill Pay account with Advia-I will be closing ASAP. One of my loan payments didn't go to Arbor. Emailed Advia, got a reply back that made no sense. Plus there was no notification that I even got a reply. Bill Pay showed the loan was paid, yet the $ never cleared my account. Called Arbor. They didn't get the payment. I spent 2 plus hours on the phone with Advia, their Bill Pay Service & Arbor trying to get this cleared up. I don't write the check, it comes out of Bill Pay and then it clears my account when the lein holder cashes it. My last call with Advia I was told to stop payment, I would have to pay $32. I said no-I didn't write the check, I didn't lose the check,& I am not paying a fine. When Cassandra (supervisor?) called me back she went over what had happened & reiterated that I would have to pay a stop payment fee. I said no. She sounded surprised. Not sure what Abigail had told her about why I wanted to speak with a supervisor. Finally with an air of condescension she said that JUST THIS ONE TIME, they would waive the stop payment fee. WOW isn't that nice of ADVIA to back up THEIR service. DO NOT USE BILL PAY-if there is a problem ADVIA will try to put it back on you."

"Kristi Plenty does not respond to inquiries. I applied for a loan, sent a slew of questions in an email, received no response, then had her call to threaten to deny my loan because I didn't have enough income *eye roll*. Of course it did not look like I had enough income, as she did not answer the questions I had about what to send over. The whole process was bad and I was just approved elsewhere."

"The worste bank I have found. They have some nice tellers but overall very rude. We had in issue with my daughters account and because I had not switched her to an adult account when she turned 18 2 month previous They took money out of my account. She literally when into my account and said, " you have enough money in your account you will be okay." It should never matter how much I have its my money i know where i stand. But i still dont want money taken from my account with out reason"

"I opened an Advia credit card account to transfer debt. Two of the checks they sent were never cashed by the receivers. I was told this while on the phone with an Advia rep. I have called, I have emailed, and I am still paying off the debt twice. Once on my orginal credit cards, and again with the 'transfered' amount on my Advia card. All credit unions were closed so I couldn't meet face to face with an Advia rep at the time. I now live in another state. This is extremely upsetting, and I tried to resolve the situation before leaving this review. They have shown 0 interest in fixing this problem. ***My credit card statements show that the checks were never applied to my accounts***"