Gerber Collision & Glass 291 12th Street, Plainwell, MI 49080

"Made my windshield look like new!"

"I had an appointment for a repair after being T-boned, and after speaking to someone about the timeline, they said it would be 3 months before they could even take my vehicle (estimate in June and wouldn't be able to get an appointment until September). I went to a dealership collision center that my insurance covered instead so that I could get in sooner."

"Scheduled appointment to get estimate for insurance to fix car after an accident. They (Gerber) acted surprised that the car was dropped off, despite the appointment. They asked us to bring it back in a few months, when they'd be able to do the repairs. The car is not drivable currently, it has a damaged front rim and no tire as a result of the accident! Our insurance claim is pending for the estimate and Gerber is listed as the repair location for the claim, so this should not be so confusing for them. They gave us the date of the estimate appointment! We have to call them for any updates and to remind them that they had agreed to the estimate appointment. We are trying to find another repair shop, but we will need to pay for another tow, as again, the car is not drivable!!!! Don't waste your time, patience and money at this Gerber location."

"An online request with photos was sent to Gerber Collision in Plainwell, Michigan. We then notified them on August 27, of intent to have them repair our Dodge Caravan, scraped and dented passenger back door and panel. The insurance company almost immediately notified us that It was approved. SEVEN weeks later, on October 21, Gerber finally notified us to bring the van in. About a week later they told us that they found further damage and had to wait for insurance approval. In total, they had the van for nearly EIGHT weeks, finally getting it back on December 12. Meanwhile, their repeated phone calls to us did not give us any good reason why it was taking so long, seemingly always trying to blame the insurance company for holding things up. That didn't seem right to us since we talked to the insurance company claims division. Unbeknownst to Gerber was that my wife had retired from that insurance company and knew a little more about such things than the average person. In addition, when Gerber told us that they found additional damage, they said it was for another $1,400.00 in damages. The final billing however totaled $2,701.00 more than the original estimate. Overall, things don't add up. We are pleased so far with Gerber's work, but highly displeased with their performance, taking four months."

"Great, professional service. Great communication. Used them a few times and have been impressed with quality of work both times. Mark at the front desk is always helpful and goes out of his way to make sure you are taken care of. Very convenient having rental cars on site as well."