Fifth Third Bank & ATM

"After banking here for 20 years, my account was put on hold, without notice on December 22. The reason was a flag from another bank from identity theft years ago. Was put through 1-800 purgatory with unhelpful call centers with no assistance or resolution. Went into the branch to at least get some cash and hopefully clear things up, but they let me know the hold department is enjoying their holiday until December 26. They gave me the same 1-800 number and said there is nothing they can do. Meanwhile my family and I sit here with no money on Christmas Eve. Consider that before trusting Fifth Third with your money."

"If I could give zero stars I would. Absolutely the worst customer service I’ve ever experienced. DO NOT BANK HERE!"

"We just moved to Jenison MI a few months ago and needed to reapply for a Home Equity loan. Blake Snyder, Personal Banker, was the person we worked with. To obtain this loan, we needed signatures, documents, etc., and to obtain these things it did not come easy. He jumped in, and in our opinion, went above and beyond to make it happen. He was aways in a good mood, pleasant, and smiling. Thank you, Blake! W.S., C.S."

"Fifth Third of Hudsonville has always been a great help! My puppy loves to go through the drive thru with me because she always gets a treat. Pleasant and professional staff"

"This one cant figure out how to do what 54th st does time after time for me. Then the manager Alex is of no help, when the teller couldn't figure it out. He took zero time to look in there system to figure it luke 54th st does. Then tries to call my accounting department on a Saturday..... do you really think someone will be there? this branch is nothing more than incompetent."