FedEx Ship Center,

28000 5 M Center Dr, Romulus, MI 48174, United States

"We Switched from At&t to Comcast Xfinity, Once installed I cancelled At&t to then be informed in having to send back the Modem, WSP box, 2 Boosters, DVR, 3 Extra Boxes plus all Cords & Remotes. I had Chosen Fed-Ex over UPS anyway & Meet me wrapped all the items exception in the box brought it into FedEx. They scanned everything there was. All I need was their account number for AT&t. They bubble wrapped it and they shipped it with no questions asked. They were kind, courteous and respectful. I would come back here 100 times over any other place. Great job FedEx"

"Never received a package on time even when there notifications say arriving early? Always seems to just languish somewhere. With no rhyme or reason and there customer service is non existent."

"Pick up the PHONE! IM NOT DRIVING JUST TO FIND OUT YOUR CLOSED OR DONT HAVE THE SHIPPING BAG I NEED. the FN phone prompt doesn't hear and doesn't respond to keypad answers, then hangs up. I guess that's how this location is inside as well."

"I currently live within the City of Taylor within an apartment complex. Every time I am expecting a package delivery from FedEx, the driver on my route ALWAYS leave a blank FedEx sticker. When I say blank I literatly mean no name, address, apartment number, attempt delivery, and how many days or something to pick up my package. I always have to assume that the package may be for me because they always leave the blank sticker outside of the building door entrance. Last week I had my DB canceled through my Financial Institution and was expecting to receive my new card on Tuesday. It had to be shipped because my Financial Instituion doesn't exist in Michigan anymore. When I got home on Tuesday I was curious as to why I haven't received it. I called Customer Service and they informed me that my card was delivered to this FedEx location on Monday. I never requested to have anything delivered to this FedEx location, but to my home. I don't think the delivery driver even made an attempt to deliver it. If so, there was no FedEx sticker left for me to know that my package was ready for pickup. While making an in person complaint with a FedEx rep I was informed that the package was scheduled to be delivered to my home on Monday. Whoever is on my route is a horrible FedEx employee. There is no way that I should never be properly notified of a missed package. If I never would have called my Financial Instituion my DB would of just been sitting at FedEx waiting to be shipped back. I had 5 business days to pick up my package. Thankfully I was able to pick it up on Wednesday after work."

"This location has the most unprofessional employees and staff I’ve ever witness in my entire life dealing with Fed Ex. For a well known international company this division should not be in operation. I’ve been back and fourth there for now 3 days and the root of the issue is they don’t communicate to you the truth of what their doing and they have multiple people on staff that aren’t trained and do not have proper discretion on what to do. They icing on the cake is lying telling me they held my package after drinking an hour 2 days and they didn’t and on the 3rd day telling me they stopped at my house and they did not at all because I was by the front door from 9:30am until 4:30pm and the driver never showed and the representative who called me told me to come back up to the location knowing they never even attempted to drop it off. This location is a horrible representation of Fed Ex and the whoever’s in charge of this location needs to address all of its employees and get rid of people who can’t follow simple orders. I will be reporting this incident to the corporate location to the fullest extent and making a complaint with the business bureaus."