UPS Customer Center 540 South Mansfield Street, Ypsilanti, MI 48197

"They attempted to deliver my iPhone but I wasn’t home. That was Tuesday. Since that time, the UPS website says that I will be updated with an expected delivery date. I’ve called the store, I’ve call customer care, and I’ve received absolutely 0 guidance. For whatever reason, they won’t let me change the delivery address either to make it more convenient. Everything is in limbo. No one can tell me where my package is or when it will be delivered. Frustrating situation with a seemingly simple solution, though no staff can offer anything but condolences."

"Me: Hey my tracking says my package has been here for days but I haven't even gotten a shipping estimate yet. UPS: Yeah it was on a truck but when the truck got here it wasn't on the truck and we haven't seen it for a couple days. Me: so it's lost? UPS: Well... we don't know where it is. Really it could be anywhere. Me: So it's lost? UPS: Well it's a one pound package...a package this size... it's probably never gonna be seen again. Me: ok it's lost. Can I file a claim? UPS: Actually this one's the shippers fault for choosing us. You should have them send you a new one."

"CUSTOMER SERVICE IS GARBAGE!!!! Tracking # 1ZV877500396394889 Package says delivered to a Mark on the Shipping dock. Both are lies. No dock on a store front only and NO MARK works there. Driver is lying. Every Tuesday UPS gives me and the shipper the run around ... 4 months now. Investigation has to be reopened? What are you talking about? 100% UPS FAULT."

"Others seem like they've had problems here with personalities; but I've always found the staff here friendly and helpful. My only small hassle: Why a two-hour closure in the middle of every weekday? A "customer center" that's open only 6 hours/day for customers? Weird! Staffing issues? Hoping this may change in the future--thanks!"

"I was pleasantly surprised at the courteousness and helpfulness of the staff. Well the facility is a little rough I was able to successfully drop off my package and receive a receipt."