Pools Plus, Inc.,

5282 Plainfield Ave NE, Grand Rapids, MI 49525, United States

"Zack was extremely helpful in answering my questions and helping me find my needed products. He informed me of some of there other services which also really put me at ease bc I'm nervous about my new hot tub and not messing chemicals up."

"Adam the operations manager for pool’s Plus has been outstanding to work with. We need a new vinyl liner for our foxx pool that was installed originally by Pool’s Plus in 1987. Adam has been amazing regarding a fair quote and excellence in staying in touch with me through the initial stages of this project. The liner is to be installed next spring and I am confident it will go exactly as planned. Thanks again Adam!"

"Came to get a suggestion for a Forrest green pool. The gentlemen were able to decifer what this frustrated rookie pool owner was saying and gave an appropriate recipe to get rid of our lake. Would highly recommend."

"Very thankful for the help and patience of the staff for all the questions and advice as a first time pool owner. Our pool had not been opened in years so I was at the store trying to determine our next step pretty often! And pricing is right in line with what you’d get elsewhere."

"Update - service has gone downhill. Store manager, Dan? At the Plainfield location (not wearing a mask even though the entrance says masks required), wouldn’t lift his finger to look into when I purchased my hot tub. One of the other employees was able to find the information. When I asked about the warranty (basic question about how long they are with new hot tubs) he said he couldn’t answer that question and that I would have to call Pools Plus Service or the hot tub company directly. He was very nonchalant and seemed to be doing nothing while everyone else was working. I asked if he had the number for pools plus service and he sat behind his desk and said they were closed today...thanks for telling me to call them and not offering that info. And also nice customer service after spending $$$$$ - not even writing the phone numbers on a piece of paper for me. The management speaks volumes about a company and with the kind of $ we have spent here, you would think the bar would be higher than Walmart. Update - I stopped by the store yesterday to ask some technical questions about cleaning my hot tub. Way different experience. I will return again."