UserEasy Computer Systems Inc
1141 Fulton Street East, Grand Rapids, Michigan, United States
About the UserEasy Computer Systems Inc
UserEasy Computer Systems Inc is an electronics store located at 1141 Fulton Street East, Grand Rapids, Michigan, United States. Specializing in Computer IT Services, UserEasy helps technology run efficiently and stay connected. With a passion for excellence and delivery, UserEasy has been providing technology solutions to small businesses since 1991. From app development and database design to hardware and networking services, UserEasy offers a wide range of services including cloud-integration, on-premise solutions, remote connectivity, VPN solutions, and more. With expertise in software that drives small business and automotive industries, UserEasy can help build and manage reliable client-server or P2P environments. They also offer various file or image-based onsite and offsite backup solutions to keep data protected. Partnering with hardware, software, and cloud service providers such as Dell, HP, Microsoft, and Trend Micro, UserEasy provides cost-effective solutions for businesses of all sizes. With over 30 years of technology experience, UserEasy is a trusted IT company in Grand Rapids, offering remote and onsite computer repair, managed and cloud solutions, and business continuity services. Let UserEasy take care of your technology needs so you can focus on driving core business revenue.
Photos of UserEasy Computer Systems Inc
1141 Fulton St E, Grand Rapids, MI 49503, United States
Opening hours of UserEasy Computer Systems Inc
Monday:
10:00 - 17:00
Tuesday:
10:00 - 17:00
Wednesday:
10:00 - 17:00
Thursday:
10:00 - 17:00
Friday:
10:00 - 17:00
Saturday:
12:00 - 15:00
Sunday:
Day off
Reviews of UserEasy Computer Systems Inc
"Our business is 25 employees and growing. User easy is basically our I.T. department. They have set up licensing company email structure and repairs on Microsoft windows 11 for us. Paolo can do remotes and is VERY personable when he makes his calls on the office in the flesh! Its great to have him in person because he cleans up old stuff as he goes and sets things up how you like them VERY QUICKLY. Teresa is friendly and great at scheduling. She calls me back quickly, 95% of the time its within a few hours and she has moved things around to get us scheduled immediately with an emergency situation. Prices are fair and billing is straight forward. $95.00 minimum for diagnostic and repairs. Worth it!"
"I was at first a customer, then awhile later an employee. But due to medical complications I became a customer again. This is the best place I have ever worked for excluding the military. They honestly do care about the customers and their own employee's. I have never been dissatisfied with the level of courtesy or service provided by User Easy. I can assure you that as a customer I have some pretty precise demands for my custom system and they have never failed to provide. I would just like to state that there are rare moments when despite the quality of service and diagnostic tech available, there are some hardware flaws that won't be detected. Because they do not occur often enough for the software to detect them during a standard test. This means the software has to know what to look for and rare flaws like that are routinely missed. It's the nature of the technology and as a result, some people are not going to be satisfied with the results. Always check your warranty status and consult the manufacturer first!"
"Came in with laptop and replacement keyboard. Was told they could replace the keyboard for just the service cost ($95) and charged me prior to any service being done. When they opened the laptop they said they couldn't replace the keyboard because of its mounting and said it would cost me an additional ~$170 for them to order the entire assembly and complete the replacement. I am a college student and don't have that money laying around, so I thanked them but declined the new assembly. When I came to pick it up I was under the assumption that the $95 dollars previously paid was for the keyboard replacement and nicely asked if I could receive some form of refund or compensation for the lack of services. They got extremely verbally aggressive with me for even suggesting such a thing and when I brought up that no services were actually performed he quoted the laptop disassembly and reassembly as the $95 dollar cost, rather than the keyboard replacement which I payed for. I wasn't aware you could get paid to take apart a computer and then put it back together without performing a single repair. If that was the case I could be making millions. If you don't know that you can provide a service you shouldn't be charging people for it. I'm not paying for your science experiment, to open up and learn about a laptop. I paid for a keyboard to be replaced. If you didn't know how to replace the keyboard, you shouldn't have said you could and charged me in the first place."
"I purchased a new computer and I have been a Best Buy Geek squad customer for a while. They have been losing their ability to work with customers on a personal level and I was looking for a place that offered that feeling. I found User Easy and they were great, Shawn set my computer up to match what I needed. It is a very involved process and he tailored it fit my use. That included cleaning off software that were coverd my microsoft that were a duplicate. So if you are looking for personal service from a company that still cares about their customers, contact UserEasy."
"I have been a customer of UserEasy for over 20 years. When I moved across the country , I have continued to buy systems from them because they build dependable top notch machines. Most importantly they support them, even from 3000 miles away. Cheap computers without support are useless. With UserEasy you can pay for quality and ACTUALLY GET IT, and count on it."
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