Northwoods Community CU

"Gross negligence and incompetence. I waited over six weeks for my new debit card to come, and my old one expired in the meantime. I made NUMEROUS calls to these incompetent people and EVERY single time they said it had nothing to do with them and blamed the card issuer. I had numerous issues in the meantime with all of my auto pay accounts. I finally got fed up and went to them in person and THEY HAD THE CARD THERE THE ENTIRE TIME. Time stamped in April 1st. We were now well into May. No apology, nothing. I've never seen this level of negligence in a financial institution anywhere in my life. Numerous additional problems with this place over the years. They block almost everything, even the next state over so good luck accessing your funds when traveling. Their bill pay is completely messed up and if they send the check too early and your money isn't in they will charge YOU the late fee. If you accidentally get scammed on a site they won't help you get your money back. Claiming "you gave them your information " Very disorganized and unprofessional place. Rude, unprofessional incompetent staff. Stay far away."

"I have had accounts and car loans at NCCU for many years, despite having moved to another part of the state. I've tried starting accounts at local and national banks, which would be more convenient, but I ended up back here. I can talk with them on the phone, send my deposits electronically, get cash from a Kwik Trip, even buy a new car and handle the paperwork electronically. They are helpful, kind, knowledgeable, and I've had no issues."

"Carried three accounts with them for nearly 4 years. Closed out all due to relocation to another state not serviced by NCCU. After accounts closed, unable to access E-statements, as I wanted to print these up. Phoned NCCU 4 times requesting them to mail month-end statement. Was refused on all attempts. Further, was advised to leave a voice message for the V.P., which I did. How utterly ridiculous! Why would you want to conduct business with this financial institution when another Credit Union is down the street? Almost feel as if I'm being PUNISHED for closing my accounts. Whether or not "someone" does reach out to me, the rating stands!"

"I decided to reach out to NCCU about refinancing both of my vehicles. I was dealing with Megan on both of the Refinances and I was able to get both refinances done Quickly and very smoothly! Thanks to Megan and Kristy for the help! Such a Great fast Easy transition It was! And saved some Money on top of it!"