XPO Logistics 26533 Evergreen Road, Southfield, MI 48076

"Vary unprofessional. They do not care if you get your delivery or not."

"Just your company’s 16 wheeler casually driving through both lanes on I94"

"I received a call from one of the drivers saying that were 10-15mins from my house, I let them know I was 15mins out. I had my GPS on so i know it was exactly 15mins. They called me back 12mins later saying that they are at my home waiting. I tell them ok, I'm literally 3mins away; the guy let's out a long and loud sigh then says ok. I arrive in 3 minutes and they're gone. I called them back and no one answers. I called support and I was told they are already in route returning the items to Samsung. I realize that I was not home when they arrived but 3min is not an unreasonable amount of time to ask someone to wait. It likely would've taken them that time to unload the items off the truck anyway and now I have to reschedule my delivery for another day. Unprofessional and rude."

"I had a scheduled delivery for 09/28 and because I wanted to know the window for time of arrival, I called and the representative indicated that my order was not on route for today and that he was unable to see why. This item has been at the warehouse for delivery since 09/09....I am now being told the soonest delivery is 10/14. I have spoke to three representatives who have provided me with 3 different stories. When asking to speak with management, I was assured that my concern was escalated and I would hear back from someone ....8hrs and 2 additional phone conversations and an email....I am still waiting. There is no access to management and there is NO CUSTOMER SERVICE!!"

"They take FOREVER to answer the phone. last call had me on hold for 40 minutes before anyone picked up. Most calls average 30 minutes holding before you actually reach a human being! They provide horrible tracking information on-line. They mark shipments as completed even if there is a return leg due service. What a joke. Ford could do so much better in choosing a 3rd party premium logistics company... Have to deal with them again. On the phone as I write this and have been on hold for over 30 minutes. They cannot code shipments correctly. Why do we have to take responsibility for their mistakes?"