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Golden Swan Management
148 East Front Street, Traverse City, Michigan, United States
About the Golden Swan Management
Golden Swan Management is a premier real estate and travel agency located at 148 East Front Street in Traverse City, Michigan. Specializing in property management, vacation rentals, and travel planning, our experienced team is dedicated to providing exceptional service and personalized solutions for all your real estate and travel needs. Whether you're looking to buy, sell, rent, or plan your next getaway, Golden Swan Management is here to help you every step of the way. Visit us today and let us turn your dreams into reality.
Photos of Golden Swan Management
148 E Front St, Traverse City, MI 49684, United States
Reviews of Golden Swan Management
"I grew up in Traverse City. I graduated from Traverse City Senior High School in 1989 so I am very familiar with TC. Every year my family and I visit TC in the summer for about a week. As my kids have become older, we thought we would try a rental home last summer, July 2023. Golden Swan charged us $5600 for 5 days in “The Blue House on Front Street” it is advertised as a “super cool” remodeled Victorian home. This home was anything but super cool; rather it was lipstick on a pig at best. The home was advertised as having “air conditioning”. As I’ve from Michigan, I directly asked Golden Swan what kind of AC the home had, and I was told “in the window style” AC units. However, as evidenced by the attached video, what the home had was an extremely loud in-room unit that made it impossible to sleep. The home was dilapidated. many windows wouldn’t open so we couldn’t get fresh air in the summer. And while the ad said there was only one shower, it was behind the kitchen, in a 6 foot tall bathroom, and the shower was run down and dirty. Of course, the photos in their ad of the home covered up the shower tub with a curtain and the wide angle lenses and heavily touched up photos obscured the reality of the home. After 2 nights of trying to tolerate being there, I notified Godlen Swan that the home was not as advertised, and we would be leaving to stay somewhere else. I requested a refund for the time I would not be using the home but Golden Swan refused to give me any of my money back. Almost $6000 for a dump in downtown TC. Absolutely shameful. Do not rent for Golden Swan. Thankfully, I was able to find my family a newly constructed 3 bedroom condo just down the street for LESS than the “super cool” Victorian dump Golden Swan rented me. It’s sad. I remember northern Michigan folks to be honest, hard working people. Apparently much really has changed since I’ve left."
"I tried airbnb for the first time and found a property managed by Golden Swan Management and booked a weekend reservation with some friends. The next morning the owner Katy messaged me and said she needed a list of the guests and their ages, a few hours later she then tells me I also need to provide all of their photo IDs to her as well. I told her this was not required per airbnb rules and was an invasion of our privacy. She said she changed her rules because of a previous issue and if I could not provide her these she would not provide me service. We agreed it would be best to part ways so I asked for a full refund and she tried to trick me into accepting a partial refund of $778 out of $2200. This is completely unacceptable seeing as this all occurred within the first 48 hours of the booking. Very unprofessional"
"Golden Swan Management Team: you TRULY know how to make your customers happy!!! I had no idea that the villa I rented at Sugar Beach in Traverse City was going to be so beautiful, clean, and well stocked and maintained! That made me feel like I was at home. They had everything from an abundance of towels, linens, dishes, utensils, spices, cleaning products, napkin, paper towels, toilet tissue, garbage bags, and the list goes on. I can’t tell you how helpful that was for us in that we didn’t have to go to the market and waste our vacation time shopping for these items! Thank you! The view was breathtaking, like I was at a beach resort in Florida! I never left the place because it was so spacious and relaxing. Communication was great! From the first time I emailed Golden Swan inquiring about the space, until after coming home from my trip, Golden Swan kept communicating with me and made the process so easy and accessible. In fact, the owner of the Villa personally emailed me each time, informing me of important details I needed to know during my stay, asking me if I need anything, and how my stay was. I mean, it was just a great experience overall! Thank you Golden Swan for making this such a memorable trip for my family and I. We will definitely use your company to book our future trips!!!"
"I have been to Traverse City several times and have stayed at different hotels and condos. I was so glad I came across this rental house for our anniversary. Everything was perfect, from the nice welcome card on the table when we arrived, to the lovely bottle of wine left for us. The house was very clean and cozy. I will definitely be back."
"My boyfriend and I booked a wonderful condo through Golden Swan Management for our vacation away from Texas. We rented unit 321 at The Beach and it was so delightfully decorated with beautiful blues and beach ware! Everything at the condo was perfectly placed and thought out; we really felt comfortable and at home. We could really tell from the welcome package and the communication we received that Golden Swan wanted this to be a pleasant experience for everyone! Cheers to a wonderful vacay, we will be back soon!!"
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