Bay Hill Apartments 600 Bay Hill Drive, Traverse City, MI 49684

"I live next to the most miserable woman in the complex! Diane is a REAL TREAT"

"I’ve lived here for over 4 years and well the management are nice enough people, the best apartment complex to live in is the one where management actually follows through with the policies that they already have in place as well as the laws Michigan has for parking and speed used by residents in the complex. When a complaint pertaining to any of these issues mentioned is ignored because…well they are not in the handicap parking now…so they can’t do anything about it….or there’s no smoke in the building now….so they refuse to keep watch and do anything about the problem. People who do these offenses try to fly under the radar so no one can catch them. Yes…those types of people do anything and everything to get all the way round your policies and the law. These problems are health hazards and very unsafe for residents with serious breathing conditions or in need of using handy cap parking to get in and out of cars and in and out of buildings. I will continue to complain and report to the police these behaviors that continue to be ignore. Enjoy the constant police watch on parking violation. This is one example of the perpetual offenders who care nothing about the law or who needs to use the handicap parking. It’s sad because we were sold on the no smoking policy and the availability of handicap parking when resident signed their contacts. So be careful. I’m a resident who depends on those simple benefits."

"I don't live there yet but been wanting to get in there so bad. There's a waiting list my ideal situation is a place I can use my Wheelchair."

"My second ever review for the awful service I received - no only did the manager place the blame on me for cancelling my move in (after only give me a two week notice and accepting my $300.00 check for hold, plus disregarding the application fee), but it was because they were so disorganized they didn’t get any of the proper paperwork all at once and were emailing me throughout the week to get it at random times! Why was it cancelled? I’m evidently $48.00 and some change over their limit. They claim over and over I make more money than I do, insisting they’ve run the numbers when my place of work literally gives me my gross annual income on my employee profile, I don’t make anywhere near what they claim. Their solution was to offer me an apartment almost $100 or more and put me on ANOTHER waiting list after I had already been waiting for seven months. The manager proceeded to explain their math to me as though that would make me see it was MY fault and tell me “well we only just got the paperwork back today.” Does that make it right? Absolutely not. Get your paperwork back faster than instead of letting people put THOUSANDS of dollars towards moving, only to cancel on them five days before they were due to move in. Tell me you need time to run the paperwork and that I should wait to schedule moving. Anything to let me know you still have numbers to crunch - the way I was told made it sound like I was guaranteed to be moving in and the paperwork was simply a formality that needed to be rerun due to the SEVEN MONTHS I had already been on their wait list. Run far from this place, if they’re this disorganized, it isn’t worth it and also the manager is just rude. They were so busy justifying what happened that they didn’t care about the emotional impact or financial impact this caused. It makes me wonder how they would have handled me coming to them had I ended up moving in? Maybe this was secretly a blessing in disguise! Update: Just got a call from my bank that they were still attempting to get my Verification of Deposits AFTER they had already told me I could no longer have the apartment I applied for. My bank was so kind as to give me the exact time this information was requested and I have proof through email correspondence that I had already been told that I would no longer be able to move in. Why was this requested after this point? They no longer had any right to that information, to which my banker agreed. Also, why was this not gotten right after I submitted this paperwork to them? Why did they request it almost a week after I turned that paperwork into them? Five days before I was due to move in? I was also told I would need to verify my income every 4 to 6 months AFTER I was denied my promised move in date. All of this would have been fine... if I had been at all made aware during the application process. Instead I was given ALL of this information after application. Talk about terrible customer service."

"My apartment wasn’t ready for move-in on the first day of my lease – they were still “cleaning,” so I had to leave and come back later that night before I could get in. They clearly don’t understand the concept of cleaning, although they did leave a bunch of dirty rags in my washer. And, of course, they still charged me rent for the day. They say they “completely updated and renovated” the complex – apparently “renovate” means new carpet and a coat of paint. The dishwasher was (and still is) rusted out and beat up, and even though I ran cleaner through it several times and repeatedly soaked the filter in vinegar and scrubbed it with a wire brush, my dishes never came out any cleaner than when they went in. I gave up on it and just wash all my dishes by hand. The laminate flooring in the bathroom has large red stains that won’t come out, even after bleaching (I’m guessing hair dye?) and there are yellow cigarette stains on the bathtub. The undersides of the kitchen cabinets, which are visible, are unfinished and make me feel like I’m in a garage. Maintenance is non-existent. None of the electrical outlets in the living or dining area worked when I moved in, and it was weeks before someone came to fix them. The whole apartment has a nasty chemical smell that never went away, except for the bedroom – the cat urine smell still overpowers it. Every time someone goes in/out of the building, the apartment doors slam and rattle so loudly that it’s woken me up several times. I finally learned that ripping up a cardboard box and shoving several pieces in between the door and the frame quiets it a bit - looks super classy. If you love airplanes, you’re in for a treat – you’re super close to the airport, and the planes fly constantly and so low you can almost see the faces in the windows. If you’re not half-deaf already, you will be. The neighbors are rude, loud and ignorant. They’re either oblivious to the fact that there are other people living here, or they just don’t care. There’s constant domestic disputes, yelling, swearing, and it’s not just the adults. The kids are just as nasty, as young as 3 or 4, outside all day with no adult supervision. There are giant ants all over every summer, as well as stink bugs (those nasty buggers you can’t swat at let alone squish because they release a noxious chemical as a defense mechanism). The patio screen door doesn’t fit right, and the screen in it and the ones in the windows have plenty of holes, so good luck keeping the vermin out. The doors to the buildings are locked, guests have to "buzz" you to get in, which I find irritating because it's impossible to order something online and actually get it delivered, unless you can take a day off work to wait for the UPS guy. Also, the button in my apartment that unlocks the door doesn’t work, so I have to go out in the hall and run downstairs to let people in when someone rings my apartment. And I get people buzzing my apartment by mistake because the buttons outside don’t have apartment numbers on them. I've written them on with a permanent marker a couple times, but they keep getting worn off by the sprinklers (there’s a half hour or so each morning in the summer when you can’t get out the door without getting completely soaked because the sprinklers are aimed directly at the door). I’ve never before lived in an apartment that had a locked down building and I never had a problem. Then again, there has been a shooting and at least 2 drug raids at the complex in the past 1 ½ years. While some of my complaints may seem like small issues, you pile them all together and it makes for a really unpleasant living situation. Especially considering how ridiculous the rent is (currently paying $989 for a 2-bedroom), and it keeps going up. Bay Hill is just a horrible place full of horrible people and a miserable place to live."