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AIT Worldwide Logistics
28825 Goddard Road, Romulus, Michigan, United States
About the AIT Worldwide Logistics
AIT Worldwide Logistics is a leading institution located at 28825 Goddard Road in Romulus, Michigan, United States. As one of the top Detroit freight forwarders, we specialize in designing customized transportation logistics solutions for organizations based in the U.S. Midwest and beyond. Our experienced team, led by Station Manager Rich Grant, is dedicated to providing top-notch service and expertise to help you navigate the complexities of the supply chain industry. Partner with AIT Worldwide Logistics for all your freight forwarding needs and experience the difference of working with a trusted industry leader.
Photos of AIT Worldwide Logistics
28825 Goddard Rd # 123, Romulus, MI 48174, United States
Opening hours of AIT Worldwide Logistics
Monday:
07:00 - ?
Tuesday:
07:00 - 00:00
Wednesday:
07:00 - 00:00
Thursday:
07:00 - 00:00
Friday:
07:00 - 00:00
Saturday:
? - 00:00
Sunday:
Day off
Reviews of AIT Worldwide Logistics
"I bought a TV through Sams Club and was first told that it wouldn't be here until Dec. 26. I was overjoyed when I got an update saying that it would be here Dec. 12 between 8am-12pm. I took the day off from work to be here when the package arrived. By the time it was after 12pm on Dec. 12 I contacted AIT's customer service to ask when this package would be delivered. Of course they told me that it had not yet arrived to a facility over an hour from my house. After it arrived to that facility it was supposed to arrive to the facility near where I live, then they would be "contacting me to set up a time for them to deliver the package". Thanks for making me waste my entire day waiting for you. I would have much rather had a date range of days and more specific notice when available, instead of being given a very specific day with a very specific time range of when this package would arrive and then being told that that was all a lie. If you are forced into using AIT for shipping ignore every scheduling email they give you, cause it is incorrect and don't expect good replies from customer service when you're trying to figure out when your package will actually arrive."
"Said my delivery would be 9-1pm. It’s now 730 pm and no one has called or mentioned a word about my delivery. Terrible service! Thanks for making me waste my entire day waiting for you. Update: called dispatch service and said they couldn’t get ahold of the driver. They weren’t sure when it’ll be delivered, I’ll call you back with answers. They never called back. Service is complete trash!"
"An absolute joke I bought a massage chair through value city on the 10th of June was suppose to be delivered the 20th of June. Needless to say it is the 9th of July they keep telling me they can’t get a dispatch out my way to deliver. Now they claim it will be here the 14th but we will see."
"Had an absolutely horrible experience with their customer service. The representative was short-tempered, snapping at me and getting an attitude any time I needed her to repeat something. I had to repeat herself a few times because there was so much background noise on her end. Eventually she told me that she needed to put me on hold and just hung up on me. AIT should be ashamed of themselves, from the look of the other reviews they clearly don’t care at all about their customers."
"This entire company has absolutely horrible and clearly needs training on customer service. The level of disrespect and lack of care stems from the office manager all the way to the drivers. It is apparent, they all have excuses to why their company is so inefficient and is ran so poorly. I will be requesting pack mules for future deliveries prior to this company delivering me any future products. Beware and stay away from using them."
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