DSL Marine Transport & Services

"***DO NOT TRUST DSL OR DAVE WITH YOUR BOAT*** I just picked up my boat from storage after using DSL for the first time this past winter. I paid for it to be winterized and shrink wrapped. Their website claims to install a bag of DampRid with their boat shrink wrapping to absorb any moisture in the boat, which helps to keep mold and mildew out, as well as, disconnect your battery and grease any fittings on the motor. They did none of this. In fact, they never even shrink wrapped my boat. When I dropped my boat off in the fall I had my travel cover on it, which I never store outside. I only use it for traveling, but I figured since it was being shrink wrapped it would just add another layer of protection. When I picked my boat up from storage my cover had dirty water stains from pools of puddling water on it, there were oak catkins all throughout the inside from fall droppings, there was mold damage, the seats were waterlogged and the carpet was soaking wet. Dave told me they took the shrink wrap off a couple of days before I arrived because there was a mix up with one of the boats they were going to perform service on. To make matters worse one of the taillight housing was broken on my trailer. There is literally no level of professionalism whatsoever when dealing with this company. They are very sloppy, disorganized, dishonest and have horrible customer service. When I arrived to pick up my boat there were four employees just standing around talking and not one of them greeted me or asked what they could do to help me...very awkward. This has truly been an unbelievably horrible experience."

"DSL (Dave) replaced the carpeting on my 25 foot pontoon with modern flooring. They delivered the boat early spring as promised and all seemed well, until I tried to use the boat! Half of the seating that had been removed to replace the flooring was not fastened back to the floor of the boat and the boat had to be roughly forced in and out of gear. I called Dave and he said they could not get to it for a couple of weeks because they were so busy. Ok not a problem, until I called three weeks later because I had not heard from Dave. Literally 10 more minutes of the "we are so busy", and I suggested that he spend more time working and less time complaining about how busy he was. I tried to tell him that his customers did not care how busy he is after waiting for their boat to be completed close to one month after the promised date. He did after all choose to be in the boat business and it was after all SPRING! He became angry and hung up. I never heard from him again. I then paid a different shop to adjust the shifting mechanism and finish fastening the seats to the boat. My new flooring looks great, but I would never use DSL again."

"I've been using Dave's business for 15 years for pontoon boat launching and removal, Winterizing and Shrink Wrapping. Ever since he went completely out of his way to help me when I got my boat stuck, I've been a faithful customer. He and Ron are great guys to deal with and he always answers his phone! They've always been on time, done quality work and prices are good. For me, they're a no stress situation. Everything's taken care of! Tom Torossian Milford."

"DSL Marine destroyed my 2014 Tahoe Grand Island pontoon boat. Dropped it off in Sept 2017 for winterization and shrink wrap. Dave Larson, owner DSL, called and told me his guys accidentally caught my boat on fire while shrink wrapping, burned the seats. He said if I kept the boat with him for the winter he would have Bev, his upholstery lady fix all the seats. I agreed because I have been a loyal customer of Dave’s and has referred others to Dave. I called in the spring of 2018 to come pick up my boat, Dave said it wasn’t ready. Finally I called again in May and he said the boat was ready for pick up. When I arrived I found the boat in his lot, uncovered and full of debris, branches, tree sap, little sappy pine cones,etc. Animals had gotten into the boat and clawed the upholstery. Dave thought I was being too picky and claimed the animal damage was there previously. He then said his guys would clean the boat and he would take a look at the damage. A few days later I returned to pick up the boat, Dave knew I was coming and was no where to be found. His guys had said they worked on the boat for three hours and could not remove the tree sap stains. They did remove one cushion and said it would be sent out for repair. It is now August, I still don’t have the seat cushion he removed, the stains all over the other seats cannot be removed, the Tahoe dealer gave me a written estimate to replace the seat skins for $1200 and Dave has refused to return any of my calls or emails. DO NOT USE DSL Marine, please warn all others who may ever consider DSL for service."

"Drove 45 minutes for a scheduled pick up and my boat wasn't ready or anywhere to be found. Dave the owner told us to come back in an hour and he would have it ready. Upon our return they had lost the keys and the plug to the boat. Dave did absolutely nothing, said it was not his problem and he would not compensate for it. The conversation became heated, after Dave continued to swear at us we decided to leave with the boat and install a new ignition. Several other customers were there and seemed to have issues also. I highly recommend not to use them for any type of service."