FedEx Freight,

28475 Ecorse Road, Romulus, MI 48174

"Problem 1. Google maps indicates you have arrived (in error) over 1/4 mile away. Problem 2. The image on Google maps shows an auto shop front view which conveniently is also 1/4 mile away from the actual entrance. So after driving up and down the road, looking for the entrance 1/4 mile past where Google tells you to stop you find a Fed Ex freight sign. Unfortunately there are two entrances neither of which are adequately marked. So I try entrance 1 which looked like the primary entrance. I pull up to a locked gate with either a card identifying badge opener, or a intercom button. I ring the intercom button and get no response. I then eventually back up and pull around to the secondary entrance. That gate also has a badge/intercom style entrance, also unmarked. This gate opens up before I can click the intercom, which was great until I realize the second lot was for employee parking only. After realizing that I attempt to exit that lot. Although the security gate magically opened for me to enter the lot, it conveniently didn't work when I tried to contact someone via the intercom to leave the lot. After 10 minutes nobody answered. Thankfully a warehouse employee eventually exited the facility and directed me to the correct entrance and let me out of the lot I was locked into. Eventually I was able to retrieve my order, but not after being sent on one of the worst experiences I've ever had in a professional capacity just trying to get to order I paid for. Fix your signage and ensure you can have someone answering the intercom during normal business hours when someone arrives to retrieve their order if you ever expect to be more than 1 out of 5. Pathetic for such a large company."

"POST YOUR OPEN HOURS. POST A PHONE NUMBER THAT SOMEONE CAN CALL AND INQUIRE ABOUT PICKUPS."

"Overnight and great rates? Yes! Plus, they'll ship cell phones."

"Had a set of tires for my vehicle delivered here, bought the tires online and picked them up instead of having them delivered saved me a lot of money, employees were very helpful upon arrival."

"As residential customer picking up a package here I had the worst possible experience. The place had very poor signage and was hard to find. The entrance that I was meant to use was not marked as a customer entrance. Once I found where I was supposed to go I had to wait several minutes before I was helped even though I was the only customer there. The clerk who eventually helped me was trying to multi-task while I was at the window and I felt I was not high on his priority list. After the clerk processed my paperwork I still had to wait about 10 minutes for them to bring out my package even though I called ahead telling them when I would be there. All told it took about 28 minutes from the time I got on the property until I had my package loaded in my car. I can't believe this is what passes for customer service for a company like FedEx."