The UPS Store 3903 Portage Road, South Bend, IN 46628

"Won’t go back. Not helpful and don’t take packages that other stores take. I have returned multiple packages to the Ireland rd and SR 23 locations in the bag they were shipped to me in and this one refused to take it."

"The staff are very kind and knowledgeable. I value good customer service, and they provide that here. It was not always like that with the previous owners."

"Bummer... $675 giant antique ceramic planter packed by UPS store and also shipped by them at a total cost of $240 arrived to buyer in hundreds of pieces... both of us very disappointed. I refunded the buyer total paid. The staff aren't terribly friendly for regular returns/prelabeled shipments...but okay, no big deal. This was the first time I shipped thru them as it was too big for me to package safely. I wish they would have just told me they weren't equipped. I would have lugged it to Fedex. Sigh... (claims only paid back shipping and $100 out of $675 value, additional insurance wasn't offered at time of purchase-- Capital One UPS claims did respond quickly though, ergo 2 stars). I will still use for prepaid labeled shipments & returns, but nothing else. Just super bummed and $575 + $88 poorer. Live and learn, the hard way sometimes."

"Stopped in today. I work with UPS on a daily basis. I know UPS stores are independently owned. If UPS treated me this way on a daily basis, I'd find a new carrier. I won't be back to this store."

"The people that used to work there took care of all my customer needs with a smile. The new owners are rude and made me feel like i was a burden. They told me "Next time we will have to charge you for tape." Charge me for tape then! The woman working there today was very rude and acted like I was a burden. I'll never go there again even though it's right down the street. The younger girl treated me with respect. Find a new job young lady, your coworkers treat people like children."