Emerald Spas & Billiards

"Excellent customer service and very knowledgeable in the items that they carry. We will definitely be going back for more purchases."

"The sales people at Emerald Spas & Billiards are so knowledgeable about pool tables. We learned a lot and ended up with a beautiful pool table. Their delivery team was excellent! Very careful and meticulous in setting up the table. I would highly recommend them for pool table and dart board purchases!"

"Had an excellent, no pressure, personable experience purchasing our new spa from Emerald. After visiting 5 different dealers, this was the only place that didn’t feel like they were just trying to make a commission. They provided multiple options, gave us a great price and their recommendations were based on our family and what we needed, not just the highest priced model in our budget (like elsewhere). Our biggest concern was service after the sale. They promised support and they have delivered in spades. They are incredibly responsive, and have gone above and beyond on the smallest of things. I can’t say enough good things about our experience with Emerald Spas and Billiards."

"Excellent customer service. It’s not a light decision to buy a hot tub. It took me over 20 years to finally get one as my body has started to fail me. They were so welcoming in the store. They had genuine conversations with my husband and I. They answered all our questions and were so patient. I decided to purchase after thinking on it for 2 more weeks. They installed it within a week and the installation went swimmingly!! We had a small issue right out of the gate and the service manger was here the day I called and fixed it. I highly recommend this store and supporting their small business. I know you all will be completely satisfied! And I absolutely LOVE my new Caldera hot tub. A+++++++ overall rating!"

"I have refrained from posting any negative info on this company but as of late, I’ve decided to share my experience in terms of this company’s installation of my new Olhausen 8’ pool table purchased from their store. (I’ve never given any/a review before) After the install, (by the store’s installers) I noticed the slate sections did not match/align. After calling the store, the owner returned to address the issue but the mismatch still existed. Later, another issue cropped up as my cloth began to wrinkle around the side pockets. (Champion brand cloth) The store did come back again to attempt to re-stretch. At first, the wrinkles appeared to be gone but soon (within the week) they re-appeared. While addressing this wrinkle issue, an attempt to once again align the slate was made without success. After 5 1/2 months, I then offered to pay the store to come back to fully break down the table to start over. The store said they were booked out and once caught up they were going on vacation and that I may want to opt to have another company take care of the issue. I took them up on this suggestion and within a week, a new installer corrected everything. It should be noted: the new installer noticed the screws holding down the slate had not been tightened during the original install in the area of the greatest mismatch. Also, the cloth was not glued along all edges which I now know is the standard during cloth installation. I am a serious pool player that plays on average 6-8 hours daily. this being said, I’m sorry to give this review as I like the owners but I have to recommend to buyers…they should consider having another outside company do your install if you purchase a table from this store."