Discount Tire

"I had a horrible experience at this discount tire. I was 45 mins away from home when my tire light came on and started flashing at me. I knew I couldn’t make it back home so I found this store to see what we could do I thought possibly I just needed it patched. However that wasn’t the case and that was okay. I did just buy these tires in October so was disappointed but things happen. So here’s where it gets interesting, I dealt with Chris. He came out told me I needed a new tire so asked if they had any he told me the only thing they had for my car was a 4x4 one. Ok well that’s not going to work. So then I asked well could you see about them putting my spare tire on so I could at least make it bad home. He says let me ask, comes back tells me my spare tire is just as bad as my tire that is currently on my car now. I had no problem with paying for them to put it on. But when he came out and told me that it made no sense it was a brand new spare. Well here’s where the real reason they lied and told me they couldn’t put it on. They asked for my key lock I found them and have it to them. Right before I go to leave Chris comes up to me and says by the way the shop you have do your tires before messed your lock up. Umm what? No my lock was not messed up. So I had to call and get someone to come tow my car because I wouldn’t make it home. Get back into my town and take it to where I originally got the tires done. They stated they could see where they tried to take my tire off. I asked them about my spare tire because I had to order a new tire online they looked at my spare and said it’s brand new. So basically discount decided to lie because they messed my key lock up and couldn’t get the tire off so they lied and said my spare was not good. Once we called back they said they did not do that and they did not tell me they couldn’t put my spare on. I told this man several times I am 45 mins away from home I just needed to do something. So basically because they didn’t get any money out of me they couldn’t help me. And again I would have paid for them to put my spare on. So once the tow truck came and got my car and we went back to my original place that I got my tires they were able to get my tire off and put my brand new spare (the one Chris said was no good) on in 15 mins. I will attach a picture of my spare.. they also lost or just didn’t put my lug nut covers back on because I have 2 missing as you can see in the picture.I will never use this place again. I’m thankful that where I live we have actually people who care about the wellbeing of those. Because this place clearly did not care."

"Faster than bald tires on black ice! I hate to write this review because then everyone will know how fabulous this branch is and I’ll probably have to wait in line next time. I got my tires replaced mid 2023–had a great experience working with Chris. The tires have handled excellently in all our MI weather! Early 2024 I got a nail in one of them, so I booked an appointment online for 4pm (super easy to book), showed up at 340 and they checked me in immediately, patched the repair, gave me a $0 invoice for the complementary/warranty repair, and had me out the door before 4pm! It was awesome! Now I’m a little more independent than is probably good… so I insisted on taking the tire home and putting it on myself and somehow knocked the balancing weights out of the tire… I called them back (waited on hold for a total of 4 seconds), spoke with Chris and he said I could come back at my convenience and they’d rebalance it for me. I showed up unannounced the next day expecting to wait in line, but they got me in right away and even did a complementary balance on the other three tires too! Really glad to live by this branch. I’ve been shopping with Discount Tire for 11 years and the Howell branch is by far my favorite location and best experience! Shout out to the kind gentleman with silver hair who met me in the lot and took the tire I was rolling in (Barry?) and to Chris and the red haired guy (Brandon or Brendon?) for awesome customer service! I’ll definitely be back for my next tire repair or purchase (hopefully not too soon)."

"Overall experience was great. Came in on Saturday at 2pm during the black Friday sale. Definitely a busy location with a full shop and a line of cars getting free air checks. Chris got me set up with the tires I wanted and Andrew pulled my vehicle in about 20 minutes after. Him and another technician installed the tires in a quick manner. I'm impressed on the focus they had on getting customers in and out as fast as possible."

"10/10 experience thanks to Andrew and Brandon. The service was impeccable, they managed to find me a barely used tire for over half the price!! And completed it quickly while making my wait there great. Thanks guys! People would be crazy to go anywhere else! (Picture is my old tire.)"

"I purchased some new Konig rims and Continental tires for my VW GTI, and they look and feel great! I was getting some vibrations at higher speeds after the first install, but Andrew and the technicians worked it out and ordered some custom hub rings free of charge. Vibrations are now gone. Overall, the team at this Discount Tire location is excellent. It is well managed. The amount of work these guys see in a day is crazy and they still provide great service while cranking through the workload."