Strengthio Fitness 342 Market Avenue Southwest, Grand Rapids, MI 49503

"Made a purchase online on 10/18. Since I offered to pick it up from their location, I followed up with an email and voicemail. Heard nothing for 5 days. Called again, left messages on a few of their voicemails. Heard nothing. Repeated sending emails and leaving messages. Finally got someone to call me back and they gave me the owner's cell phone number. Called and texted the owner. Heard nothing back for another 2 days. They finally texted me today. Seemed to have no clue about my order. After 45 minutes, they texted me "Sorry, we no longer have that piece, inventory changes daily...". So frustrating. Wonder if they had it a week before when I actually purchased? Never had to work this hard to pick up something I paid for. Worried I'm not actually going to get a refund."

"In todays world it is wonderful to find a company that cares about customer service. I worked directly with the owner. He took the time to listen to the needs of the equipment needed. Then explained why to buy the equipment needed. Lastly, they delivered it on time and the guys did a great job setting it up. I would use them again "For sure""

"Purchased a cable cross at a reasonable price! Super cool people here! April was very helpful and a very cool person. Aaron helped me get it loaded. Awesome experience!!"

"This is the coolest place! We had the best experience and found exactly what we were looking for. The quality of the equipment is excellent and the prices were better than everywhere I checked. April went out of her way to show us around, answer our questions and just all around genuinely enjoyed our company as customers which is so rare these days. Highly recommend actually visiting to get the full experience! We will be back!!"

"These guys are the real deal. Amazingly knowledgeable but humble enough to meet you at the level you are. Their equipment is top notch professional grade and their services are impeccable. I use these guys for business and residential. 100% confidence in them - trust them completely! Recently picked up a gym quality elliptical for my home. I am completely out of shape - they treated me like I was a king. Had little knowledge about the equipment - they walked me through everything at my pace and comfort. They gave me an amazing deal and provided delivery service as well! No regrets here - now I just gotta get on it and use it :-) Walter"