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LaFata
6335 Orchard Lake Road, West Bloomfield Township, Michigan, United States
About the LaFata
LaFata is a multi-faceted institution located at 6335 Orchard Lake Road in West Bloomfield Township, Michigan. This establishment serves as a furniture store, general contractor, home goods store, and retail store all in one convenient location. LaFata offers a wide selection of high-quality furniture, home decor items, and construction services to meet the needs of homeowners and businesses alike. Whether you are looking to furnish your home, renovate a space, or simply find the perfect accent piece, LaFata has something for everyone. Visit us today to experience the ultimate in home design and construction services.
Photos of LaFata
6335 Orchard Lake Rd, West Bloomfield Township, MI 48323, United States
Opening hours of LaFata
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
10:30 - 15:00
Sunday:
Day off
Reviews of LaFata
"New, impressive showroom at a convenient location. Anna, Lafata employee, has a wealth of knowledge. Very personable and positive. Highly recommended for new designs and installations."
"Is my kitchen beautiful? Yes. Will I ever spend money with La Fata again? No. Like most of the reviews here, the customer service is severely lacking. The design process was easy, but we basically knew what we wanted. The person that helped us either quit or was fired after we purchased and we were never told we would have a new point of contact. Very difficult to get any answers to questions and they could of cared less that we were doing most of the work ourselves and needed specific measurements. Installers were amazing, really nice guys that did great work. I still don't think we got what we paid for and some things are missing. After installation, it was crickets. Absolutely zero follow up on something we just spent $30,000 on. There are a few spots on the cabinets I'm not happy about. The door panel isn't one solid piece so food does get stuck in it. We tried talking to them about a few things but they insisted we were wrong (even though we confirmed with the original person we were working with) so I don't even think it's worth my time to try to get them to respond to these other things. Another thing is she told us our plates would fit in the upper cabinets, we even double checked before ordering and they don't fit. And I know we requested lips on the cabinets because we had a long conversation about under cabinet lighting. No lips and when I brought it up they said they could add it for an additional charge...."
"Totally agree with Kate's review, word for word. Four year later, same exact experience. I have to admit, products are of a high quality, but the customer service is non-existent. Had a small issue after the installation, which btw I patiently waited for 4 months, and resolving it is a nightmare. They never call you back as promised, never keep you updated on the progress. Every time you call, you speak with new person who does not know the issue, so they say they'll look into it and call you back. Then the cycle repeats. I finally got a hold of a manager, who was not willing to admit the issue is with them, and was insisting that I'll be charged $250 if you wanted them to fix it. That is in addition to almost 20K already paid in full. After some debate he agreed to provide me with the new corrected item, but without an installation. Fortunately, my husband is capable to install it himself, so we agreed on these terms just to wrap things up with this company, it's dragging on for over two months after the initial install as it is. To be fair, a separate note about their cabinet designer/sales rap who we worked with originally. Mary is very professional, responsible, and pleasant person. She took her time to custom-design our kitchen and cabinets, meeting with us several times and taking things through. Her professionalism is highly appreciated, she is the sole reason we decided to proceed with our LaFata order in a first place."
"pretty awful place. Saw some wonderful cabinets, had them come over to measure, got the price, asked to verify the cabinet design was the same as the gorgeous ones in the showroom. Salesman said they haven't made those inset cabinets in years. Why have these in the showroom if you're not making them?"
"I’d give them zero stars, but they’re getting one solely bc of their product. Seems to be quality stuff. However, we have never had such a negative customer service experience than we have with Lafata. NO ONE there ever calls you back when they say they will, does what they say, etc. It’s horrendous. Even after spending $20k in cabinets, they’re lack of follow through is incredible. We’ve only had minor issues after installation, and even STILL it’s like pulling teeth just to get an answer/call back from anyone. We will never be a repeat customer, nor would we ever recommend their product simply based on the horrible customer “service”"
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