US Special Delivery LLC 820 Terminal Avenue, Iron Mountain, MI 49801

"Not impressed with their customer service. More impressed with FedEx even if they destroy what I ordered because at least it arrived. Accidentally hit the back button when I started writing this review because the text disappears behind the keyboard if it gets too long so I have to minimize the keyboard to see what I typed which only adds to the aggravation with this company and I don't feel like retyping all the good parts again like how they will hire anyone with a pulse because they have to hire every person who fills out an application or they'd go out of business just like fast food restaurants and dealership service departments who will hire anyone regardless of criminal background, driving record, face tats and piercings, etc."

"I gave them three stars because they may or may not answer the phone and in my personal experience are rather difficult to schedule pick ups and drop off. That being said all my small freight size items average size of 200-300 pounds in a 4x2 osb box on a half pallet,do make it to there destination. The drivers are usually friendly and willing to help. Although I would bring my own help if you need to load something heavy, as it’s clear they don’t have a strength test as part of the application process."

"Items can make it 1500+ miles in 36 hours, then these guys get it and you’ll wait a week at least…they have no idea when items will deliver when you call. It’s been scheduled for a week and you have not made plans to deliver…poor at best. Not the first time."

"This is my second time ordering something in which US Special Delivery was assigned to deliver it. They will give you a day for delivery but no time. They say to call back the office on the day of the delivery so plan on taking an entire day of vacation to accommodate them. It's almost 6:30 PM now and I was home all day. Still waiting. This exact same thing happened last time. It is very disappointing to be stuck with this company."

"Delivery instructions were to (at the very least) leave on the porch. Instead, it was left at the end of a very long driveway, during a snowstorm. When I called the company, I was told they are instructed to drop off at curb. Really? This makes sense? Needless to say, item is now damaged because I have no way to get it into the house. A little extra effort (and just a bit of customer service) goes a long way! Not to mention it was a week early! If I would have had the option to give a - star for a review, I would have."