Michigan Department of Insurance and Financial Services

"Called today and found the staff at DIFS to be very knowledgeable, professional, and helpful. They listened, understood what I was asking, and provided answers. Thank you!"

"Apparently health insurance reviews are sent to third parties, but it is inexcusable that the supposedly neutral third party who reviewed my case agreed with the insurance company they did not need to cover my medical bill for such stupid reasons as 1) I didn't call the regular pediatrician first. At 9 pm on a Saturday when OBVIOUSLY the regular doctor AND urgent care are CLOSED and 2) My kid laughed while in the ER, so she was clearly fine and a "reasonable" person would not have sought medical care. The treating physician initially thought my kid has MEASLES. So the third party is telling me I did not need to seek treatment or a diagnosis potentially for MEASLES if my child looked "too happy" while having measles. Having this child walk around undiagnosed near unvaccinated babies would have been the correct and "reasonable" thing for me to do, so my ER bill is not covered. Thank you for making parents everywhere choose to delay medical care for their children because they have to live in fear they will be stuck with the bill if the insurance company decides on a whim they didn't "really" need to see a doctor. This is unethical and dangerous and shouldn't be allowed."

"My credit union made two egregious mistakes to my account, knew about the mistakes, and didn't inform me. This also happened to other account holders - again NO ONE was contacted. I contacted DIFS thinking at least they could help me deal with the credit union and the financial havoc they unleashed on me through their mistake. What a letdown. Instead DIFS was looking for ways to blame me, and was afraid to confront the credit union in any way. They didn't even ask the credit union any pertinent questions about the situation. In contrast, I provided a very detailed description including attachments as proof. As many others have said in these reviews, it was simply a waste of time. They're not looking to correct wrongs, they're looking to close your case with the minimum amount of effort."

"Should be awarded 1st place for wasting people's time. Didn't listen to a single point I made as to why I didn't want coverage and just kept trying to push a sale. Thomas Barber would be great working in a used car lot."

"I rarely have a positive experience with government agencies. I have to say that everyone that I have worked with at the DIFS break the mold. They are extremely responsive, courteous and efficient. I have to specifically applaud Lori Thelen. I have worked with her on at least 6 different occasions and she is a true asset to the department and most recently helped me correct a clerical mistake on my side quickly and efficiently. Thank you"