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The Hanover Insurance Group Regional Office
4100 Embassy Drive Southeast, Grand Rapids, Michigan, United States
About the The Hanover Insurance Group Regional Office
The Hanover Insurance Group Regional Office in Grand Rapids, Michigan is a leading provider of insurance services in the United States. Located at 4100 Embassy Drive Southeast, this office serves as a hub for the company's regional operations, offering a wide range of insurance products and solutions to individuals and businesses in the area. With a strong commitment to customer service and a team of experienced professionals, The Hanover Insurance Group Regional Office is dedicated to providing personalized insurance coverage that meets the unique needs of each client. Contact us today to learn more about our offerings and how we can help protect what matters most to you.
Reviews of The Hanover Insurance Group Regional Office
"I have contacted the DIFS for a second time because of the horrible representation of Hanover/Citizens Insurance company. They have made my life Hell for the last 3 months. They, that aren't even responsible for paying the claim on my vehicle that was PARKED in front of my home when it was damaged. Progressive, the company not only responsible, but more than happy to pay my claim, encouraged me to file a complaint with the DIFS. Nobody from Hanover returns calls. Myself, my agent, AND the collison company have reached out to Nakeesha Mizell half a dozen times and received no call back. In fact, when I called today and she answered, upon hearing my name she put me on hold almost immediately. My next steps are a lawsuit. Hanover/Citizens is a horrible insurer that does anything they can to avoid taking ownership or accountability. I deserve to receive my vehicle back in the condition it was in prior to being parked in front of my home. Buyer Beware. They're about to cost my Agent their business with me because how dare my Agent pair me with such a horrible and incompetent company. On a claim where I wasn't responsible for anything other than parking my vehicle in front of my home. Perhaps Hanover/Citizens should send an actual person out (like all insurers used to do), to actually look at the vehicles themselves instead of relying on someone else's word. You even have a Regional Office in my city and have me working with adjusters in New York. Because that makes sense. Speaks volumes about your incompetence really."
"I’m really upset with is company, I used them through Top O Michigan insurance company, traverse city and Gaylord same owner I think. But my fully insured contractor made a mistake. I’m getting it fixed, been waiting for 3 months. But I was told by the Traverse City office that my premium doubled because of the insured claim, I wait for the president of the company in Gaylord/Grayling office to comeback from vacation and he tells me that it was the entire state rate increase! Seriously, who do you believe? If one office lies to you and you ask why they lied to you, the new word is misinformed! Seriously! I don’t know who to trust or what to trust anymore!"
"We had a great experience with Hanover and their adjuster, Ryan McIntyre. The mitigation contractor was okay and the other contractors were great. We are very happy with the results, repairing water damage to our finished basement and are very happy with the entire Hanover team. Thank you!"
"You never know how good an insurance company is until you file a claim! I my case I filed two of them. One was for medical car accident my daughter was in. No problems whatsoever, everything was covered and when she had problems that reoccurred they reopened the claim and coverage with no problem. The second claim was for the roof on my house, the amount they provided was spot on for the company that replaced the roof. This year they reviewed all my policies and ended up saving me a lot of money. Normally I would change companies every 3 to 5 years but I have had them for years now and have no plans to change companies. Like I said you never know how good they are until you file a claim!"
"Nothing but constant problems. Price is good at first then WOW. When I came to this company it was simple I want exactly what I had at the place before. I assumed that they did their job and I had the coverage that I had asked for it wasn’t until I suffered a loss that I was told unfortunately those coverages were not added. If you Decide to go with them be thorough when looking over your policy my glass policy was not added my roadside assistance was not added neither was my rental car coverage."
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