Reverie

"How can they not be answering the phone for over 3 hours. Then when someone finally answered, said I could not order part with her, would send me a link to pay. Then part would ship? How does this NOT sound sketchy?? What is going on here?"

"Tried calling the store number numerous times as the store was closed due to ‘appointment only’ and no one has answered the phone all day during open business hours???"

"Jan B is simply the best in providing service. She is exceptionally knowledgeable regarding Reverie products, incredibly familiar with trouble shooting tactics and her patience and kindness in stressful moments is remarkable. Her demeanor is such that it was like having her in our home to resolve our issue. Reverie is now our "go to" company primarily because of Jan B. Jan is a pro in all aspects of the term. Thank you Reverie; well done!"

"I bought the Tempur-pedic Cloud with the adjustable base 13 years ago. It has a 20 year warranty. The metal end of the frame where the legs attach started to warp and bent the legs. I start a warranty claim with TP and send them all the sticker and tags and pictures that they asked for. Those clearly show that it is a Reverie bed frame. TP then asks for the receipt, I go to the Mattress Firm where I bought it and they provided me a receipt, which I then provided to TP. Only then did TP tell me that Reverie was a separate company than produced the frame, for them, but that TP would not honor the warranty and that I would need to contact Reverie. I contact Reverie, and just through all their hoops only to have them tell me that I was out of luck, but that they would be happy to sell me a repair kit or give me a 25% discount on a base. Needless to say this is terrible warranty practice and even worse customer service. If you purchase from Tempur-Pedic or Reverie, just understand that the warranty is entirely useless. They won't tell you that up front, they will first require you to jump through hoops in hopes that they can quickly dismiss you for reasons such as not having a receipt. Only once you've completed all their tasks they will then tell you that you're out of luck. I've asked for someone to call me to discuss this, and I've been told that they only reply via email. They will not reply to your emails after they tell you that you're out of luck. You will be ghosted."

"The customer service person was very professional. She was able to point out where to fine the serial number and also which remote to ordered. The unit came along with directions to install, which I was able to complete successfully. The unit cost $60 less than the same unit on Amazon and was free shipping as well. Only one thing difficult to understand each contact , even though I had a direct phone, took 2days each time. Would I buy from Revere yes."