Bob's Discount Furniture and Mattress Store

"Yesterday went in to find furniture for my son, Tyler was very helpful asked if we knew what we were looking for and asked if we wanted to look around 1st or needed help... Directed us to what we were searching for, and even after we found something and changed our minds he didn't hesitate and changed it right away and I appreciate his kindness and attention to our needs.."

"I truly enjoyed the experience (and so did my 7-yr old daughter). I had never been to Bob’s but I found that they had offerings that other furniture stores did not (I checked), and they were very helpful. Tremendous purchasing options (more than I had ever seen before) and great service. I am now a fan!"

"Absolutely terrible bought a bed frame, delivery went fine but the headboard was damaged. After a long period of trying to get a replacement and to set up a delivery date 2 weeks later they cancel due to weather no call only notified by email, so half the day was wasted waiting only reason I say that every other instance they blow your phone up saying they will be arriving at X time, fine understandable although the weather really wasn't that bad. Set up yet another date 2 weeks away only to get another message that they no longer have it in stock and wont for another month which at this point I proceed to fight to get a refund which was insanely difficult for a company that fumbles so much they should be more understanding. currently trying to get the refund they said they would send it in the mail via check but send emails saying I have to make an account to decide how to receive it.... SO much time wasted with little to no help don't bother with this place go somewhere else has truley been an awful experience."

"See Conner in the Ann Arbor store. He will hook you up. Made it super easy and was very informative. He let us walk around and didn’t pressure us, but he was always there when we had questions. We will definitely be buying future pieces from him and Bob’s."

"This is what I received. One price brow, 2 grey, one piece has messed up stitches in the front that will unravel. Didn't notice this until I unboxed it, AFTER SPENDING 3.5 HOURS trying TO GET IT DOWN IN MY BASEMENT. I had to take handrails off my stairs, move my whole basement, and then I see this. I am SO SO SO SO SO UNHAPPY AND IRRITATED. I DO NOT RECOMMEND THIS PLACE. Called support and after 20 minutes of saying they would just send 2 replacements, no fuss, no issues because we called immidiately, he starts to end the call by saying they will be by to pick up the 2 defective, incorrect pieces now. NOW IN THE NEXT WEEK, WHICH I HAVE NO TIME FOR, I HAVE TO FIND ANOTHER 4 HOURS TO MOVE IT BACK UPSTAIRS SO THEY CAN PICK OUR UP AFTER BEING USED FOR A WEEK!!!??? I told them they can pick it up next month when I have time, or have someone come get it out of our basement without destroying my home, ( good luck) and they won't. So now, unless I SPEND HOURS HAULING IT BACK UPSTAIRS, I AM STUCK WITH THIS HORRIBLE UGLY MESS. I bought it for a party I have this weekend and I am so embarrassed. I paid about $150 to have it delivered, tired the men $20, and did hours of work.... Just to have to UNDO IT BY NEXT THURSDAY, while I do not have time or the energy. I'm so upset. We were going to purchase either a sectional or 2 other sofas to match after testing this one, NOW I WILL NOT AT Discount furniture for a reason I guess!!!"