Gardner White Furniture & Mattress Store, Design Outlet

"This store and their warranty practices deserve a negative 5 review. I purchased a very expensive mattress with a mattress pad. Was sold a warranty with the mattress pad and now because I took the pad off to wash and found stains on the mattress, I am being told that because I washed the pad and it now has no stains to match the mattress stains that I must have not used the pad at all and therefore the warranty will not cover anything."

"I can't believe you charge a delivery fee then another 100.00 per item for you to carry into the home!! Absolutely pathetic!! I'd NEVER do business with these people!! My Aunt and Uncle barely afforded the furniture lat alone you trying to rip them off for more!!"

"The mattress experience was good. However when purchasing the box spring the sales man Keith said they wouldn’t be too high. It makes the bed as high as my husbands hip. We were never told about the box spring warranty. They will not exchange for the board. Spent a lot of money. Not good customer service."

"DO NOT SHOP HERE THIS IS NOT A CLEARANCE ITEM This is three years old and was replaced once. The same cushion keeps ripping and now another one has started. We ordered and paid for a cushion and were told it would take 8 weeks. We’ll time passes I call customer service they put me on hold and after 10 minutes disconnect me so I call back. DIFFERENT lady tells me 8 weeks doesn’t even check. A week later they call me and say they don’t have it and it’s NOT coming and there’s nothing they can do. See review at Warren store."